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Call center director Jobs in Overland Park, KS

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Call center director • overland park ks

Last updated: 1 day ago
  • Promoted
Call Center Representative

Call Center Representative

The University of Kansas Health SystemKansas City, KS, US
Full-time
Call Center Representative Bell Hospital.The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer ...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative

Call Center Representative

StoutKansas City, MO, United States
Full-time
At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...Show moreLast updated: 23 days ago
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Call Center Patient Services Assistant

Call Center Patient Services Assistant

GILCHRISTKansas City, MO, US
Full-time
Under limited supervision, answers and screens high volume calls.Patient appointments, register patient's demographics, telephone, and medication encounters. Once training is complete and an underst...Show moreLast updated: 2 days ago
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Call Center Agent (Ecuador)

Call Center Agent (Ecuador)

24 Hours GroupKansas City, MO, US
Full-time
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 2 days ago
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Program Manager (call center operations)

Program Manager (call center operations)

AssistRxOverland Park, KS, US
Full-time
AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes.Our talented tea...Show moreLast updated: 30+ days ago
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesKansas City, Missouri
Remote
Full-time +1
Quick Apply
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Supervisor

Call Center Supervisor

Clearance JobsKansas City, MO, US
Full-time
This position's purpose is to provide support services to the Veterans Benefits Administration by servicing veterans calls related to benefits offered by the VBA. The location of this work will be w...Show moreLast updated: 6 days ago
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Customer Service Representative (Distribution Call Center)

Customer Service Representative (Distribution Call Center)

National Construction WorkforceKansas City, KS, US
Full-time
Customer Service Representative (Distribution Call Center) Location : Lenexa, KS 66214 Pay Rate : $20 - $23 per hour Schedule : Monday-Friday, 8 : 00 am – 5 : 00 pm URGENT NEED Job Description : Ready to m...Show moreLast updated: 2 days ago
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Experienced Call Center Mortgage Loan Officer

Experienced Call Center Mortgage Loan Officer

Coldwell Banker PremierKansas City, MO, US
Full-time
Remote Mortgage Loan Officer High-Earning Opportunity | Refinance Focus | Commission Only MUST ALREADY HAVE YOUR NMLS LICENSE. Are you a skilled Mortgage Loan Officer who thrives in a fast-paced, s...Show moreLast updated: 2 days ago
Call Center Operations Specialist

Call Center Operations Specialist

GaldermaKansas City
Full-time
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.We deliver an innovative, science-based portfolio of premium flagship brands and services that ...Show moreLast updated: 10 days ago
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Center Director

Center Director

Code NinjasLeawood, KS, US
Full-time
Code Ninjas is the nation's fastest-growing kids coding franchise.In our center, kids ages 7-14 learn to code in a fun, non-intimidating way by playing and building video games they love.Kids have...Show moreLast updated: 30+ days ago
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Center Director

Center Director

Kindercare EducationLenexa, KS, US
Full-time
Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Wo...Show moreLast updated: 10 days ago
  • Promoted
Call Center Agent - Nights B

Call Center Agent - Nights B

HALLCONLenexa, KS, US
Full-time
Call Center Agent (In-Office, Night Shift B Schedule).Position : Call Center Agent (In-Office, Night Shift B Schedule).Schedule : 4 : 50 PM - 5 : 00 AM / / Thursday, Friday, Saturday, and Alternate Wedn...Show moreLast updated: 30+ days ago
Bilingual Call Center Representative (Temporary)

Bilingual Call Center Representative (Temporary)

AscensusKansas City, Kansas, USA
Full-time +1
Ascensus is the leading independent technology and service platform powering savings plans across America providing products and expertise that help nearly 16 million people save for a better today...Show moreLast updated: 9 days ago
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Call Center Customer Solutions Sales Representative

Call Center Customer Solutions Sales Representative

SPECTRUMOVERLAND PARK, Kansas, United States
Full-time
This role requires the ability to work lawfully in the U.Join Spectrum and unlock your potential with competitive pay starting at $18 / hour, plus lucrative incentives that can bring top performers t...Show moreLast updated: 1 day ago
  • Promoted
Program Director - Cancer Center

Program Director - Cancer Center

University of Kansas Medical CenterKansas City, KS, US
Full-time +1
Program Director - Cancer Center.The Program Director reports to the Research Project Director and is responsible for the execution and oversight of clinical trial operations and clinical research ...Show moreLast updated: 30+ days ago
  • Promoted
Remote Call Center Representative

Remote Call Center Representative

MCIKansas City, MO, US
Remote
Full-time
Remote Call Center Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commi...Show moreLast updated: 1 day ago
Call Center Representative

Call Center Representative

VirtualVocationsKansas City, Missouri, United States
Full-time
A company is looking for a Call Center Representative.Key Responsibilities Handle inbound and outbound calls from clients, vendors, and suppliers Document information accurately and follow call ...Show moreLast updated: 30+ days ago
Center Medical Director

Center Medical Director

Oak Street HealthKansas City, Missouri
Full-time
The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patie...Show moreLast updated: 30+ days ago
People also ask
Call Center Representative

Call Center Representative

The University of Kansas Health SystemKansas City, KS, US
30+ days ago
Job type
  • Full-time
Job description

Call Center Representative Bell Hospital

The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24 / 7 / 365 call center environment. This position is in our Switchboard call center located on our main campus.

Responsibilities and Essential Job Functions

  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

  • High School Graduate
  • 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
  • Experience talking, typing and listening simultaneously in a customer service environment.
  • Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.
  • Preferred Education and Experience

  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.
  • Knowledge Requirements

  • Exceptional communication and phone skills.
  • Ability to handle multiple calls and / or tasks while providing excellent customer service.
  • Time Type : Full time

    Job Requisition ID : R-46503

    We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.