Call center Jobs in Alexandria, VA

At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation, consulting, and system modernization for some of the nation's most important federal agencies.

Our culture is built on inclusivity, creativity, and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won't just clock in-you'll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you're a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you'll have the opportunity to level up your career while making a real-world impact.

If you're ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary :

Goldschmitt is seeking Call Center Employees to assist customers with loan operations via the call center phone / operational system, respond to incoming calls and emails from customers, transfer calls to the appropriate department, and support order processing and order form compilation. The Call Center Employee will be required to ascertain critical issues to be escalated and must be able to effectively communicate the situation to their supervisor or other management.

Job Duties and Responsibilities :

• Maintain Command Center

Actively participate in training, and apply lessons learned in order to provide excellent customer service in accordance with SBA needs / scripts / guides etc.

Necessary Skills and Knowledge :

Minimum Qualifications :

Preferred Qualifications :

Goldschmitt and Associates is an equal opportunity employer. Goldschmitt and Associates does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Goldschmitt and Associates offers the following benefits for SCA Employees :

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.