Call center Jobs in Athens, GA

Salary : $37,500.00 Annually

Location : Buford Health Center

Job Type : Full-time

Job Number : 202400073

Department : Clinical Operations

Division : Clinical Call Center

Opening Date : 02 / 20 / 2025

FLSA : Non-Exempt

Pay Grade : F

Job Information

This position will be housed within the Clinical Appointment Call Center within the Buford Health Center

Description of Duties

Job Summary

Under general supervision, candidate will staff a District wide call center supporting all Public Health clinic locations. Candidates will be responsible for : answering and managing needs for clinic incoming calls; scheduling appointments across all clinic locations; collaborating with clinic management to optimize appointment availability for clients; maintain scheduling system in District EMR; return phone calls / messages received; provide excellent customer service; answer multiple line phone system; and perform other administrative duties as needed. The candidate must be able to work in a fast paced environment and handle multiple simultaneous tasks. Bilingual is a plus.

Qualifications

Minimum :

High school diploma or GED AND Six months of experience handling customer's questions, complaints and / or providing information.

Preferred :

Experience and / or knowledge of programs offered by Public Health. Experience with insurance eligibility. One year or more working in a clinical or office setting. Two years experience using computer information technology such as Microsoft office. Experience handling monetary transactions. Working experience in a call center. Ability to speak Spanish and English preferred.

Additional Information

GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and / or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone.

GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following : Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.

Make a difference in the health of your community and earn great benefits too!

Full-time employees are eligible for an extensive and highly competetive network of benefits.

Benefits package includes :

• 13 paid holidays per year

Three weeks of Annual (Vacation) Leave per year

Three weeks of Sick Leave per year

Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement

401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount

Life Insurance

Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability

Medical and Childcare Spending Accounts available

Employees are elibible to become member of the Atlanta Postal Credit Union and / or the Georgia's Own Credit Union.

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Do you have a High School diploma or GED equivalent?

Do you have a High School diploma or GED Equivalent & Six months of experience handling customer's questions, complaints and / or providing information?

Are you a current GNR Public Health Employee?

Are you fluent in English & Spanish?

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Are you fluent in any other languages besides English? If yes, please list what languages you are fluent in.

Do you have experience working in Public Health? If yes, please explain what Public Health Agency / District / Program you have worked in & what your duties were.

Do you have experience with verifying health insurance or determining eligibility? If yes, please describe your experience.

Please select how much experience you have working IN a clinical or office setting :

How many years of experience do you have using computer information technology software such as Microsoft Office?

Do you have experience working in a call center? If you select yes, please ensure your work history on your application lists this experience.

Please describe any experience you have working in a call center. If none, type N / A.

Do you have experience working in Public Health or do you have knowledge of programs offered by Public Health? If yes, please describe :

Have you ever been dismissed from ANY government position? If yes, an explanation can be attached with application.

Knowing that all Public Health staff, regardless of their role are considered responders, are there any challenges that you would have in responding to a Public Health emergency? Is there anything about working for Public Health that concerns you?

Are you a current GNR Public Health Employee?

I certify that all information in this application is true & the work history section of this application is complete. Resumes can not be submitted in lieu of work history on this application.

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