Remote Call center Jobs in Chicago, IL

Description

Company : Oak Street Health Title : CC Service AdvocateLocation : Downers Grove or Charlotte Contact CenterRole Description : The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.Core Responsibilities :

• Appointment Scheduling :  Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction :  Provide courteous and professional service to patients, addressing their inquiries and concerns.
• Data Entry :  Accurately enter patient information and appointment details into the scheduling system.
• Communication :  Communicate appointment details and any necessary instructions to patients clearly and effectively.
• Problem Resolution :  Address and resolve any scheduling conflicts or issues promptly.
• Collaboration :  Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Follow-Up :  Conduct follow-up calls to confirm appointments and provide reminders to patients.
• Documentation :  Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Working Conditions :

Remote Work Requirements :

Career Development Opportunities : The career path from CC Service Advocate I to CC Service Advocate II includes :

The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.What are we looking for?

What does being “Oaky” look like?

Why Oak Street Health?Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.Oak Street Health Benefits :