Part-time Call center Jobs in Detroit, MI

Job Description

Job Description

DEPARTMENT- Workforce Development

SUPERVISOR Call Center Supervisor

MISSION : Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

GENERAL JOB DESCRIPTION

The Call Center Lead provides day-to-day guidance, training, and quality support to Call Center Specialists delivering phone-based career services to Detroiters. This role serves as a working lead, ensuring consistent customer experience, staff readiness, accurate data entry, and adherence to workforce program requirements. The Call Center Lead supports onboarding, coaching, and continuous improvement while maintaining direct service capacity as needed.

QUALIFICATIONS Education

High school diploma or equivalent required.

Other

• 2-3 years of experience in customer service, call center, workforce development, or human services
• Prior experience training, coaching, or mentoring staff preferred
• Strong knowledge of career services, workforce programs, or public assistance systems preferred
• Excellent verbal communication, facilitation, and problem-solving skills
• Ability to provide constructive feedback and performance support
• Strong organizational skills and attention to detail
• Proficiency with computers, databases, call tracking systems, and Office 365

DUTIES AND RESPONSIBILITIES

WORKING CONDITIONS

Environmental conditions :

Physical requirements :

Accommodation(s) :

As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.