Part-time Call center Jobs in Durham, NC

Security Operations Center (SOC) Manager

The Senior Manager, Security Operations (SOC), will lead Incident Handlers and Incident Responders while playing a key role in evolving Labcorp's Security Operations Team into the Adaptive Resilience Center (ARC). This leader will drive operational excellence, strengthen detection and response capabilities, and help shape the future of Labcorp's enterprise resilience strategy.

Job Responsibilities:

• Manage the 24/7 team responsible for security operations, Detection Engineering, and Incident Response for Labcorp.
• Play a key role in transforming detection and response strategy through continuous feedback and improvement loops with the Detection and Response Team (DaRT), Enterprise Resilience, and Crisis Management.
• Track, measure, and evaluate incident analysis and response activities.
• Create, monitor, and report on KPIs, KRIs, and performance metrics for the ARC.
• Recommend workflow changes or improvements based on analyst feedback and operational insights.
• Communicate identified issues and recommended resolution steps effectively across ARC stakeholders.
• Ensure qualified staffing, service coverage, and clear development paths for team members.
• Understand and adhere to regulatory and compliance requirements related to security operations.
• Perform quality control of detection and alerting mechanisms within the environment.
• Advance and formalize ARC processes, roles, and service offerings; lead strategy and planning for ARC expansion where appropriate.
• Assist with coordinating the implementation of countermeasures and mitigating controls as needed.
• Foster a culture of process improvement, critical thinking, adaptability, and positive team engagement.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, Homeland Security, Intelligence Analysis, or 4+ years of military or equivalent hands-on Security Operations leadership experience.
• 5 years or more of experience in Cyber Security Operations.
• 2 years or more of experience managing a Cyber Security Operations team.
• 2 years or more of experience leading Detection Engineering and Incident Response at enterprise scale.
• 3 years or more of experience using incident response case management systems such as ServiceNow, AlertMedia, Fusion Risk Management, Tines, etc.
• 5 years or more of experience with secrets detection, data exfiltration, and IAM (Identity and Access Management).

Preferred Qualifications

• Masters Degree in Cyber Security
• 2 years or more of experience with security assessments and audits involving Protected Health Information (PHI), Personally Identifiable Information (PII), and Payment Card Industry Data Security Standard (PCI DSS)
• Certifications such as CISSP, GCIH, GCIA, OSCP, AWS Security
• 2 years or more experience managing 24/7/365 Cyber Security team across rotating shifts

Additional Job Standards

• Excellent written and verbal communication and coordination abilities, coupled with a sense of urgency and reactiveness in high-pressure situations
• Ability to work independently and make informed decisions under pressure
• This position is not open to remote worker arrangement.

Pay Range: $90,000-$150,000

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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