Call center Jobs in Fargo, ND

Position Information

Please provide details within Cover letter or Resume of how each of the minimum and / or preferred qualifications have been met.

Perform duties associated with clerical and administrative support for the Communications Call Center, a 24 / 7 center, which is responsible for receiving and dispatching emergency and non-emergency calls related to the overall campus operations. Serve as the primary contact for the University Police and Safety for Administration, students, staff / faculty and the general public. Serve as the campus switchboard operator. Monitor numerous alarm, security and maintenance systems.

Being a telecommunications operator can be a very rewarding and fulfilling profession. It requires a variety of knowledge, skills, and abilities, both physical and mental. A dispatcher must be able to make decisions and act on them with limited time and information in situations where there is an element of danger. He or she must be able to deal with people in a variety of emotional or mental states, while remaining calm and professional.

Responsibilities :

• Receive incoming non-emergency police line and after-hours safety office calls.
• Monitors police and safety alarms including the university E911, Code Blue telephones and SOS / Emergency alarms, and provides the appropriate dispatch and / or notifications in a timely manner.
• Responsible for the timely response, coordination and dispatching for 911 calls for NDSU’s areas of responsibility in coordination with the Red River Regional Dispatch Center and local and regional emergency services.
• With the appropriate authorization, transmit emergency mass notification messages and / or timely warnings via the Campus Emergency Notification Systems (CENS).
• Responsible for monitoring 24 / 7 safety and security surveillance equipment and providing timely notification and / or dispatch as necessary.
• Operates teletype system to run records checks and maintains teletype log for law enforcement operations
• Operate a multi-line digital switchboard, transfers calls and / or informs callers of appropriate telephone numbers in a timely and courteous manner.
• Receives and records equipment and systems trouble calls and notifies and / or dispatches appropriate personnel.
• response personnel and any follow-up notifications for other personnel in accordance with operational procedures.
• Activate weather warning systems and when required remotely unlocking electric doors and / or dispatching officers to open emergency storm shelters.

Work Schedule

Rotating schedule 4 or 5 day work weeks, 40 hours per week. Evening and night hours to include weekends and holidays.

Advertised Salary

46,000+ Commensurate with experience.

Minimum Qualifications

Preferred Qualifications

Physical Demands :

Must frequently be able to stand, walk, sit, speak, hear, use hands and fingers, reach with hands and arms.

Applicant Materials Required :

Optional documents :

NDSU OFFERS EXCELLENT BENEFITS!

Full time employees are eligible for the following benefits :

About Us :

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice :

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO / AA Statement :

Diversity Statement :

NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.

Veteran’s Preference Notice :

This position is subject to North Dakota Veteran’s Preference requirements.

Reasonable Accommodation Information