Call center Jobs in Lewisville tx

Job Description

Job Description

The Medical Command Center (MCC) is a clinical call center that utilizes a national network of care coordinators and communication centers to link 911 call centers, nurse navigators, physicians, and mobile medical response teams together to provide world class care coordination, patient navigation and unplanned care services. Fully licensed and specially credentialed staff of nurse navigators answer calls that come into the MCCs in Dallas, Texas and Pompano Beach, Florida 24 / 7, 365 days a year. They use a proprietary evidence based clinical decision software to immediately evaluate a patient’s current condition and provide a need matched time appropriate resource allocation (NMTARA) to meet the patient’s unique healthcare needs. Their five-level proprietary triage system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.

Shift : 12-hour rotational shift. 2 days on, 2 days off, with rotating weekends.

They are taking calls from 911 and these calls have already been triaged a low acuity call. This team gathers more information including demographics and see’s what’s going on with them, asses them over the phone, and uses a set of targeted questions along the way to asses time of care with list of options within their local area to figure what option is best for care and best course of action for the patient.

• Will be in a small call center environment taking inbound calls from internal employees (EMTs) for any illness or injury that happens at work, and process own employees and navigate their care to appropriate places. Will be taking calls after hours and triage any calls to the appropriate place after hours.
• Triage patients according to established guidelines over the phone
• Navigate care to appropriate facilities across the country.
• Will be remote telemonitoring for patients nationwide.
• Candidate will participate in Quality Improvement activities.

Requirements :

Plusses :