Remote Call center Jobs in Louisville, KY

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization : HR WD Sustainment

Job Summary :

Partner with customers to analyze, design, test, implement, and maintain Workday solutions. Provide large and mid-sized project support as needed to areas within HR and other relevant business areas as needed. Provide advanced analysis of business data and offer detailed analysis and solutions that can be acted upon. Support HR staff regarding issues related to the human resources mission, vision and policies and / or resource allocation as it relates to HR IT systems. Partner with others in the organization to interpret and manage business reports and analysis in an effort to identify areas for improvement and document and implement recommended changes. This position also is expected to consult with influence other HR areas to make sound, future-proof decisions relative to technology and HR systems.

KEY RESPONSIBILITIES

• Provide project management and support for new systems implementations, systems upgrades, configurations, annual system updates, and system enhancements of our Workday systems - specifically Workday Benefits .
• Act as a departmental representative in the planning, development, and implementation of various systems partnering with appropriate Information Technology teams and / or software vendors as necessary.
• Develop the expertise in the departmental use of automated applications and serves as the point of contact for end users on proposed process and application changes.
• Consult with customers to conduct analysis on business processes to help identify needs and facilitate finding solutions to those needs.
• Proactively identify customer strength and weaknesses and suggest areas of business process improvement.
• Propose solutions to problems and consider timeliness, effectiveness, and practicality in addressing customer needs.
• Develop and maintain technical documentation on computer-based information systems; compile documentation for design changes and creation criteria.
• Trouble-shoot technical issues and user issues, while interacting with the software vendor
• Coordinate the testing and implementation of various patch upgrades, gather data, perform analysis of information, develop conclusions, and communicate recommendations to all levels within the organization.
• Apply statistically sound analytic methods during this process, where applicable.
• As a senior consultant, this position is also responsible to provide training as well as guide and mentor new or less experienced teammates to be successful and should possess a solid understanding of HR data and reporting.

REQUIRED SKILLS

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

Organizational Impact : Independently delivers on objectives with understanding of how they impact the results of own area / team and other related teams. Problem Solving / Complexity of work : Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge : Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction : Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively : Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area. - Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation : - Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications :

Responsibilities :

Certifications :

Work Experience :

Relevant Work Experience

Experience Level : 5 years

Education : Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE / AA / Women / Minority / Vets / Disabled