Call center Jobs in Memphis, TN

Responsibilities

Lakeside Behavioral Health Systemprovides an excellent opportunity for thoseseekingto be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working atLakesideand we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuitionassistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States.We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors.Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drugaddictionand substance abuse.

Job Description

The Call Center Specialist works asmemberofAdmissionsDepartment andrepresentsLBHS and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between LBHS and referral sources,patientsand families. The primary function of the Call Center Specialist is tofacilitatereferrals betweenreferringmobile crisis agencies,hospitalsand other referral sources in support of the call center operations. The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough andaccuratedocumentation of calls and other admissions related paperwork is a criticalcomponentof the job.

This opportunity provides the following :

• UHS ischallenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions
• 401k plan with company match for full-time and part-time positions
• Generous Paid Time Off

Qualifications

Job Requirements :

Education :  B achelor’s degree in Counseling, Psychology, Social Work or Social Services field.

Experience : Priorintake, assessment,admissionand crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.

Knowledge : Preferknowledge of crisis intervention and risk assessment, psychiatricdiagnosessymptomology, basic chemical dependency, age specific growth anddevelopmentand crisis and behavior management.

Universal Health Services (UHS)