Call center Jobs in Phoenix, AZ

Job Description

Job Description

Description

NEW SUBMISSIONS ONLY. PLEASE DO NOT SUBMIT CANDIDATES THAT WERE SUBMITTED TO POSTING 5103.

Position Description :

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following :

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required :

Skills Preferred : Spanish-speaking

Experience Required :

Previous two positions should each be at least one consecutive year in a fast-paced call

center.

National call centers in industries such as finance / banking, insurance, telecommunications (not technical support)

Experience Preferred :

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required :

High school diploma or equivalent

Education Preferred :

Associates Degree or higher

Additional Information :

This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.

Short stint work history will likely not make it to the interview.

Call center history should NOT be switchboard operation / dispatch, transferring calls .

Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson . R2R and Cover Letter are required with submission.

Candidates MUST have 1 year of recent call center experience.

Interviews will be remote.

Resumes will be pushed to the hiring manager daily.

Required Skills

1 Year of Call Center Experience

Preferred Skills

Spanish-speaking