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Call center Jobs in Reno, NV

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Call center • reno nv

Last updated: 11 hours ago

Call Center Supervisor

Affinity Development GroupReno, NV, United States
Full-time

Call Center (Member Advocate) Supervisor-I.The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model.The MAC Sup... Show more

Data Center Facilities Manager

AmazonSparks, NV, United States
Full-time

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient.In this pivotal role, you'll be the guardian of our ... Show more

Center Administrator

American Family Care SparksSparks, NV, US
$30.00 hourly
Full-time

Great small business work environment .To manage operations for an urgent care clinic.Manage all non-physician clinic staff.Ensure quality of patient care.Ensure maintenance of clinic building and ... Show more

Data Center Supervisor

DSVReno, NV, United States
$65,000.00 yearly
Full-time

Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation ... Show more

Call Center Supervisor

Grand Sierra Resort and CasinoReno, NV, United States
Full-time

Essential Duties And Responsibilities.Primary duties and responsibilities include, but are not limited to, the following:.Maintains current knowledge and familiarity with all hotel services, featur... Show more

Center Director I

Octapharma PlasmaSparks, NV, United States
$75,000.00 yearly
Full-time

Location: Sparks 493 Sparks, NV 89431, USA.How to maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader.Octapharma Plasma... Show more

Data Center Technician - L2

Akaasa TechnologiesReno, NV, United States
Full-time
Quick Apply

Job Description:</b></p> <ul> <li>Perform rack, stack, and cable installation of servers, storage, networking, and GPU systems.Install rails, mount equipment, label assets, ... Show more

Distribution Center Support Coordinator

American Tire DistributorsSparks, NV, United States
Full-time

Distribution Center Support Coordinator.Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Ti... Show more

 • New!

Trainer - Call Center (Temporary, Remote)

MaximusReno, NV, US
$17.75 hourly
Remote
Full-time

Essential Duties and Responsibilities: - Provide feedback regarding the design, development and distribution of training programs and materials as needed.Conduct, plan, and coordinate trainin... Show more

 • New!

Distribution Center Plant Manager

WabtecReno, Nevada, United States
$105,000.00–$125,000.00 yearly
Full-time

The Plant Manager will be responsible for all start-up activities, including but not limited to, hiring of warehouse personnel, facilities readiness, and a seamless transition for our customers.In ... Show more

Data Center Operations Manager

GoogleReno, NV, United States
Full-time

Data Center Operations Manager.Driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.Minimum qualifications: Bachel... Show more

Data Center Construction Manager

SwitchReno, NV, United States
Full-time

Data Center Construction Manager.At Switch, we don't just design, build and operate data centerswe are enabling the technology of the future.Led by Founder & CEO, Rob Roy, we believe in revolutiona... Show more

Data Center Technician, AWS Data Center team

Amazon Data Services, Inc. - A19Sparks, Nevada, USA
Full-time

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ... Show more

Project Executive - Data Center

Helix ElectricReno, NV, United States
Full-time

Project Executive - Data Center.Our Project Executive is responsible for profitability, quality standards and effective relationship building with our clients while managing and developing a team.H... Show more

Archaeology Field Technician (on-call)

Westland ResourcesReno, NV, USA
$22.00 hourly
Full-time
Quick Apply

We are encouraged to develop our own unique skills while also growing our business.For some, it's envisioning the lives of tribal ancestors as told by the artifacts uncovered on their lands.For oth... Show more

Residential Treatment Center Therapist

Reno Behavioral Healthcare HospitalReno, NV, US
Full-time
Quick Apply

Reno Behavioral Healthcare Hospital is currently seeking licensed clinicians to provide therapeutic support and treatment planning for adolescents in our psychiatric residential treatment program, ... Show more

Center Administrator

American Family CareSparks, NV, United States
$30.00 hourly
Full-time

To manage operations for an urgent care clinic.Manage all non-physician clinic staff.Ensure quality of patient care.Ensure maintenance of clinic building and supplies.Ensure complete and accurate c... Show more

Data Center Technician, AWS Data Center team

Amazon Data Services, Inc.Sparks, Nevada, USA
Full-time

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ... Show more

Data Center Technician

The Archetype StrategyReno, NV, US
Full-time
Quick Apply

The Archetype Strategy is seeking a detail-oriented and skilled  Data Center Technician  to join our team.In this role, you will be responsible for the critical infrastructure setup withi... Show more

Health Center Procurement Specialist

Reno-Sparks Indian ColonyReno, NV, USA
$27.60 hourly
Full-time
Quick Apply

Join the Reno-Sparks Indian Colony as a Full-Time Health Center Procurement Specialist, where your contributions will make a meaningful impact on community health.This onsite position allows you to... Show more

People also ask
Call Center Supervisor

Call Center Supervisor

Affinity Development GroupReno, NV, United States
3 days ago
Job type
  • Full-time
Job description

Call Center (Member Advocate) Supervisor-I

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.

Essential Duties And Responsibilities:

  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned

Requirements:

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases