Part-time Call center Jobs in Richmond, VA

Men's SOTS Center Staff About UsCARITAS creates a safe space to heal and time to rebuild. Our five programs provide solutions for shelter, recovery services, workforce development, and the furniture bank. The Healing Place (THP), as one of the five programs of this thriving non-profit, is a long-term, peer-driven residential recovery program serving the Greater Richmond community. Here at THP, men and women suffering from Substance Use Disorder carve pathways to sobriety, employment, and spiritual wellness. This position provides supervision and guidance in the Safe Off the Streets (SOTS) center. Position SummaryMonitors provide empathy and support to new participants as they enter our SOTS center, 24 hour, intake center into THP. As new participants stabilize from substance use disorder, Monitors are responsible for orienting them into the Recovery Program and helping them feel safe and secure. Completes proper intake paperwork for SOTS participants with acute attention to detail.Provides compassionate supervision of participants during their stabilization process in SOTS.Ensures participants understand and are willing to adhere to proper policies and procedures. Provides information on the Recovery Program and encourages participation and support.During evening and overnight shift, monitors all recovery program participants' activities to include scheduled AA meetings and evening educational sessions.Performs scheduled rounds of the Recovery Program facility to assess and monitor for safety.Responds to emergencies appropriately and monitors security.Monitors participants during scheduled fresh air breaks.Engages and oversees volunteers participating in program activities.Promotes a clean, orderly and sanitary facility and grounds.Breathalyzes and performs drug screens on Recovery Program participants.Ensures all participants adhere to the curfew regulations and are accounted for in all phases of the Recovery Program. QualificationsAbility to work well with program participants.Skilled in conflict resolution and ability to calmly and professionally de-escalate crisis situations.Ability to handle emergencies.Good oral and written communications skills.Valid T.B. test within 2 weeks of being hired. Current CPR certification required within 45 days of being hired.More About CARITASInclusion Statement:CARITAS is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we welcome the unique contributions that individuals bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, and beliefs. CARITAS Provides a Drug-Free Workplace:The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the CARITAS workplace. As such, while on CARITAS' premises, performing CARITAS-related duties, or operating any CARITAS equipment, whether during work time or non-work time, employees are prohibited from being under the influence of drugs or alcohol, and are strictly prohibited from possessing illegal drugs, marijuana, or excessive quantities of prescription or over-the-counter drugs. Status: This part-time, non-exempt positionSupervisor: Safe Off the Streets (SOTS) Coordinator Hours: 8AM to 4PM, 4PM to Midnight, Midnight to 8AM as assignedHourly Rate: $16.20/hourLocation: 700 Dinwiddie Ave, Richmond, VA, 23224