Call center Jobs in Surprise, AZ

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Why this role exists: To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director.

Operational Orchestrator: You will guide a smooth clinic rhythm, ensuring on-time starts and fast resolution of flow bottlenecks.

Safety Guardian: You will maintain a "High Reliability Organization" culture, ensuring the clinic is audit-ready every single day.

People Developer: You will build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths.

Data-Driven Leader: You will use real-time data from reports to make informed decisions that improve clinical quality and financial stewardship.

What You Will Do:

Daily Flow Management: Leading morning huddles to align the team and managing real-time escalations to maintain clinic rhythm.

Quality & Safety Oversight: Conducting daily 5S walkthroughs (Sort, Set in order, Shine, Standardize, Sustain) and managing vaccine cold-chain and sterilization logs.

People Leadership: Conducting weekly one-to-ones, managing staff schedules, and ensuring competency sign-offs via reverse shadowing.

Administrative Excellence: Stabilizing "inbox aging," managing purchasing and waste reduction, and ensuring accurate point-of-service (POS) collections.

Patient Experience: Owning the service recovery system to resolve patient concerns on the same day.

Requirements:

We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.

Knowledge:

• Aware of how clinics operate and function for patient care
• Computer Literacy

Skills:

• Handle patient and partner concerns while maintaining trust and partnership
• Guide and support team members effectively
• Manage competing priorities and allocate time effectively
• Influence team behaviors and promote expected standards
• Manage competing partner need effectively
• Develop team performance over time
• Address and resolve conflict constructively
• Use data to guide decisions
• Identify root causes and implement effective solutions
• Manage financial performance of the center

Abilities:

• Ensure accuracy and completeness in information and processes
• Remain composed and effective under stress
• Choose appropriate responses in interpersonal situations
• Make decisions quickly in high-pressure situations
• Reflect on experience and improve over time
• Recognize risks and context in real time
• Understand how actions and processes connect across the system

Essential Personal Attributes are: Reliability, Integrity and Accountability.

Preferred:

Knowledge:

• Medicare structure, rules, reimbursement
• Regulatory compliance and patient privacy

Preferred Certifications:

BLS/CPR, compliance with required EMR and quality-related training modules

Scheduled Weekly Hours: 40

Pay Range: $71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.