Call center Jobs in Tampa, FL

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa FL office (no remote opportunities available).

The schedule will be 10 : 30am7 : 00pm MondayFriday 9 : 30am6 : 00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).

Next upcoming class will be March 18th 2025.

At IDIQ our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers business.  They will utilize the art of active listening apply problemsolving skills to deescalate customer concerns and utilize sales skills to retain customers who are calling to cancel their membership with IDIQ.

Responsibilities may include but are not limited to :

• Maximize opportunities to retain existing customers from cancelling IDIQ services while upselling core products.
• Effectively communicate the IDIQ products and value proposition of services to members
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Establish and maintain a high level of customer satisfaction professionalism and courtesy in all retention transactions.
• Maintaining a thorough and detailed understanding of IDIQ products and services
• Regular and consistent attendance is an essential function of the role.
• Performs other jobrelated duties and responsibilities as may be assigned from time to time.

60%75% of the calls are retention related.  Not only will you be paid a base hourly rate youll also earn commission for every retained customer!

Qualifications :

Additional Information :

Position Details :   This is a fulltime hourly position (40 hours / week) with occasional voluntary overtime. This position is onsite at the Tampa FL office.

The schedule will be 10 : 30am7 : 00pm MondayFriday 9 : 30am6 : 00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).

Next upcoming class will be March 18th 2025.

Pay :   $17.50$21.00 for Englishonly speaking candidates. $18.50$22.00 for English / Spanish speaking candidates

Benefits and Perks :   IDIQ makes available comprehensive benefits including :

Enjoy friendly competition with pingpong tournaments pool Mario Cart and more.

AAP / EEO Statement :    Identity Intelligence Group LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants.  The Company makes employment decisions without regard to actual or perceived : race (including hair texture or protected hairstyles e.g. braids locks and twists) color religion religious creed (including religious dress and grooming practices) national origin (including language use restrictions) ancestry citizenship disability (mental and physical) including HIV and AIDS  medical condition (including cancer and genetic characteristics) genetic information marital status sex (including pregnancy childbirth breastfeeding or related medical conditions) gender gender identity gender expression age (40 years and over) sexual orientation veteran and / or military status family and medical leave status domestic violence victim status political affiliation and any other status protected by federal state or local law.

Supervisory :   No supervisory responsibilities.

Business Office Environment :    This position operates in a professional office environment. Office environment can vary with noise levels and stress from low to moderate.

Physical Requirements :   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly communicating and conversing with members / stakeholders / management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push or otherwise move up to 1030lbs of various equipment.  Applications may include but are not limited to repetitive work operating a computer keyboard mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.

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Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

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