Call center manager Jobs in Atlanta, GA
Last updated: 9 hours ago
Serenity Healthcare, a national leader in healing depression through state-of-the-art technology and exceptional patient care, is seeking a Call Center Manager to join our rapidly growing team.This...Show moreLast updated: 8 days ago
Job Description : Call Center Representative.Remote initially; eventual in-office work in.Roswell or Sandy Springs, Georgia.
Full benefits available after a qualifying period.We are seeking motivated...Show moreLast updated: 30+ days ago
Description Call Center Representative.We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team.
In this pivotal role, you will serve as the primary point of c...Show moreLast updated: 20 days ago
This is a temporary, full-time hours, 100% remote position.Other Remote Locations : AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX.
Saturdays required from 10 : 00 am to 6 : 00 pm.Equiniti is a leading i...Show moreLast updated: 30+ days ago
Card Fraud : Start date 03 / 31 - Start times between 2-3pm.Account Services Representative : Start date 04 / 14 start times between 10-11am.
All team members are required to reside within a 60 mile radiu...Show moreLast updated: 8 days ago
Location for this position is Atlanta, GA.Infosys McCamish – Process Lead.As a Process Lead, you will monitor incoming work requests for instruction accuracy and completeness and be responsible for...Show moreLast updated: 7 days ago
Serenity Healthcare, a national leader in healing depression through state-of-the-art technology and exceptional patient care, is seeking a Call Center Manager to join our rapidly growing team.This...Show moreLast updated: 6 days ago
Job Title : Remote Call Center Representative.We are seeking a work from home.Answer inbound calls and assist customers with.
Make outbound calls to follow up on customer inquiries or provide additio...Show moreLast updated: 13 hours ago
We are seeking a detail-oriented Internal Call Quality Assurance Specialist to join our team.This role is responsible for monitoring calls and security footage to identify security and quality assu...Show moreLast updated: 3 days ago
Join Ideaboxpro as a Call Center Representative .At Ideaboxpro, excellence is our standard.We strive to provide the highest quality consulting services and continually seek to improve and exceed o...Show moreLast updated: 30+ days ago
Government Savings services provider in the US, helping millions of Americans save for the future.We are looking for client-focused talent who have service as part of their DNA, rather than just pa...Show moreLast updated: 4 days ago
D Aceto Services LLC is seeking a friendly and motivated Call Center Associate to join our remote team.In this role, you will be the first point of contact for our customers, providing excellent se...Show moreLast updated: 30+ days ago
We are a well-established, busy ENT practice in Sandy Springs looking for a motivated, positive person to add to our team! For over 20 years, our physicians and staff have been providing our patien...Show moreLast updated: 30+ days ago
Arrives punctually and adheres to dress code daily.Maintains accurate timekeeping records.Completes assigned duties within scheduled shifts.
Models integrity and treats others with respect.Oversees ...Show moreLast updated: 30+ days ago
Responsible for being able to perform all aspects of the hospital's assessment and referral process, including efficient and effective handling of inquiry calls, knowledge of and communication with...Show moreLast updated: 2 days ago
- Promoted
Call Center Manager (Healthcare)
Serenity HealthcareAtlanta, GA, USFull-time
- Promoted
Call Center Representative
RPGAtlanta, GA, United States$17.00–$20.00 hourly
- Promoted
Call Center Representative
Connexa WorxAtlanta, GA, United States$19.00–$25.00 hourly
- Promoted
Proxy Call Center Representative
EquinitiAtlanta, GA, United States$18.00 hourly
Full-time
- Promoted
Remote Call Center Representative
TEKsystemsAtlanta, GA, United States$19.50 hourly
Remote
- Promoted
Call Center Team Lead
Infosys McCamish SystemsAtlanta, GA, United StatesFull-time
- Promoted
Call Center Manager (Healthcare)
Serenity Healthcare, LLCAtlanta, GA, United StatesFull-time
- Promoted
- New!
Call Center Representative
Sales MatchAtlanta, GA, US$20.00–$28.00 hourly
Full-time
- Promoted
CALL CENTER - Internal Call Quality Assurance Specialist
BEST FOOT FORWARD SOLUTION SERVICES LLCAtlanta, GA, USFull-time
- Promoted
Call Center Representative
IdeaboxproAtlanta, GA, United States$800.00–$950.00 weekly
Full-time
- Promoted
Call Center Representative
AscensusAtlanta, GA, United States$19.00 hourly
Full-time +1
- New!
Remote Call Center Manager
Nuka Express CompanyAtlanta, GA, United States- Promoted
Call Center Associate (Remote)
D Aceto Services LLCAtlanta, GeorgiaQuick Apply
Medical Call Center Representative
Advanced ENT & AllergyAtlanta, GA, USFull-time
Quick Apply
Call Center
Chicken Salad ChickAtlanta, GA, USA Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt...Show moreLast updated: 30+ days ago
- Promoted
Marketing Manager
SSRG Cake, LLC - 07Atlanta, GA, USFull-time
- Promoted
CALL CENTER SPECIALIST- PRN
Universal Health Services, Inc.Atlanta, GA, United StatesFull-time
Call Center Manager (Healthcare)
Serenity HealthcareAtlanta, GA, US8 days ago
Job type
- Full-time
Job description7+ years of call center management experience, healthcare setting strongly preferred Proven track record of improving customer satisfaction metrics and team performance Experience with healthcare scheduling systems and EMR platforms Strong understanding of HIPAA regulations and healthcare compliance requirements Excellence in developing and motivating customer service teams Data-driven approach to performance management and process improvement Crisis management experience and ability to handle sensitive situations Healthcare industry knowledge and understanding of patient care journey Chance to make a real difference in the world while winning financially No shortage of opportunities within the company - vertically or horizontally Top-tier benefits, like 90% premium coverage for you and dependents across Medical, Dental, and Vision Company paid life insurance 2x your salary, company paid STD / LTD, 401k, PTO, 10 Holidays, etc. Chance to help your family and friends heal with discounted access to the care we offer
Serenity Healthcare, a national leader in healing depression through state-of-the-art technology and exceptional patient care, is seeking a Call Center Manager to join our rapidly growing team. This role will report to the Director of Patient Experience and directly manage Serenity's patient support team - currently at over 100 representatives. We need someone skilled at leading customer service excellence and passionate about providing compassionate support to patients seeking mental health treatment. We are fighting one of our country's most critical and stubborn issues across 8 states and 30 clinics and providing better outcomes than anyone else. We need great people to make it happen.
Onsite Position - Atlanta or Dallas / Fort Worth only
Responsibilities
- Daily supervision and coaching of the call center team to ensure exceptional patient experience
- Develop and implement strategies to optimize call center metrics while maintaining high-quality patient interactions
- Monitor and analyze call center performance data to drive continuous improvement
- Create and maintain standard operating procedures for patient communication
- Lead training initiatives to keep the team updated on healthcare regulations and company policies
- Collaborate with clinical teams to ensure seamless patient care coordination
- Manage scheduling and staffing to maintain appropriate coverage across all time zones
- Handle escalated patient concerns with empathy and resolution focus
- Ensure HIPAA compliance and patient confidentiality in all interactions
Qualifications
What We Offer
Who We Are
At Serenity, we believe people should live their best lives, and mental health is a substantial segment of total well-being. We run high-end outpatient psychiatry clinics that offer both traditional and cutting-edge treatments to help heal depression, anxiety, PTSD, OCD, and ADHD.
We bring the same passion we have for improving our patient's lives to providinga work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work.We take our people and culture seriously and make it a priority to invest in both.
Serenity is an equal opportunity employer. This position is contingent on successfully completing a criminal background check upon hire.