Call center manager Jobs in El Cajon, CA

Sycuan Cultural Center Administrative Support

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of peoplea Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose : Provides administrative, clerical and retail support to the Cultural Center by handling the day-to-day routines, as well as creating procedures and communicating them effectively. They will help achieve organizational efficiency.

Job Duties and Responsibilities :

• Manages Gift Shop activities to include maintaining a clean and orderly gift shop, providing guidance and training to staff as needed and ensuring gift shop merchandise is stocked.
• Procures gift shop merchandise by collaborating with and maintaining productive working relationships with department personnel and developing productive working relationships with existing and potential vendors and suppliers.
• Provides accounting of transactions during shift by entering cash transactions into point of sale system.
• Provides administrative support by collecting bids for projects, tracking financials, creating budget reports, preparing proposals and presentation materials as requested, developing and maintaining project, financial, purchasing, and inventory spreadsheets for approved projects, preparing meeting agendas, taking meeting minutes, and maintaining daily calendar following established procedures.
• Provides administrative and clerical support by collecting, sorting, and processing incoming and outgoing mail, accepting deliveries, filing, creating and revising departmental forms and documents as needed, collecting and tracking hours for sub-contracted personnel, gathering and organizing documents for grant submission, and sending them to administration for processing.
• Provides initial customer service by answering incoming calls, greeting visitors, parents, students, and employees in a friendly and courteous manner, screening and directing visitors and callers, answering general inquiries, and relaying pertinent messages and inquiries to the appropriate person.
• Monitors supplies and assets for the Cultural Center by maintaining inventory of departmental supplies, ordering supplies as directed, processing purchase orders, reconciling bills, requesting payment for vendors and suppliers, conducting department monthly audits of inventory and assets, and researching and communicating findings to the Cultural Center Director.
• Manage all aspects of space / infrastructure planning (ex : moves, additions, changes to workstations) and provide answers, resources, and solutions when requested.
• Ensure peak operations for the organization and implement preventive measures for potential issues.
• Respond to requests and questions about office operations.
• To help with museum tours, school presentation / assemblies and or site visits.
• To help with cultural youth activity programs during the school year and spring / summer break programs.

Job Specifications :

Education and Experience : Essential :

Desirable :

Skills and Knowledge : Essential :

Desirable :

Supervisory / Managerial Accountability : Direct : None Indirect : None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Job Details Pay Type Hourly