Call center manager Jobs in Fairfield, CA

Description

Job Title: Community Donation Center Ambassador

Pay Range: $17.51 - $21.01

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary of Position:

This role is responsible for welcoming and assisting customers during on‑site donation drop‑offs, ensuring each interaction is positive, respectful, and appreciative. The position follows established procedures for receiving donations, maintains a clean and well‑organized donation area, supports donation processing activities as needed, and actively engages our customers to create a friendly, service‑oriented experience.

Required Knowledge, Skills and Abilities:

• Customer Service: Friendly, energetic, and enjoys interacting with customers and donors; consistently greets others with a welcoming, positive attitude.
• Communication: Communicates clearly, professionally, and courteously in all interactions.
• Professionalism: Dependable, trustworthy, goal‑oriented, and maintains a clean, neat appearance.
• Adaptability: Able to handle pressure, stay focused, and work effectively in a fast‑paced environment.
• Basic Math Skills: Ability to perform basic math calculations, including addition, subtraction, multiplication, division, averages, and measurements.

Physical Skills Required:

• Lifting & Material Handling: Ability to lift and carry up to 50 lbs., and 100–150 lbs. using a hand truck.
• Mobility & Physical Activity: Standing 100% of the time; pushing and pulling 65%; bending and crouching 60%; reaching overhead 30%.
• Manual Dexterity: Repetitive use of hands 70% of the time; grasping items 80% of the time.

Equipment & Environment: Ability to operate large machinery 50% of the time and safely navigate environments that may include industrial machinery, heavy equipment, moving forklifts, elevated or uneven surfaces, and heights.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department, Savers University, develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

Location: 154 Browns Valley Parkway, Vacaville, CA 95688

Savers is an E-Verify employer.

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Candidate AI usage policy:

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.