Call center manager Jobs in Frisco, TX
Last updated: 1 day ago
The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding perfor...Show moreLast updated: 1 day ago
Humana”) offers competitive benefits that support whole-person well-being.Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while...Show moreLast updated: 30+ days ago
Exciting opportunity for a motivated individual with a knack for operational coordination and management.Your expertise will help shape and enhance the efficiency, productivity, and overall success...Show moreLast updated: 9 days ago
MDS Communications is looking to hire full time.Remote Outbound Call Center Agents.MDS Communications has been in business for 32 years and works for well known and admired organizations, including...Show moreLast updated: 19 days ago
Call Center Representative - El Paso Dentistry 4 Kids (Dyer).Competitive Hourly Rate Plus Monthly Bonus Potential of up to $200 • •.
Are you hardworking, dependable, coachable, and CAREER-MINDED?.Can...Show moreLast updated: 1 day ago
US Citizen, GC Holders or Authorized to Work in the US.Monday - Friday between 7am- 7pm.Hybrid Scheduled - Local to Plano, Tx area.
The Business Account Representative position is the primary point ...Show moreLast updated: 30+ days ago
Call Center Sales Representative- Carrollton.All My Sons Moving & Storage is seeking a Call Center Sales Representative that has a winning skill set that matches our winning business.All My Sons Mo...Show moreLast updated: 1 day ago
Corporate Recruiter with a focus on hiring in classes!.Must have high volume experience!.This is a great opportunity to create a positive candidate experience within a Fortune 500 Financial Service...Show moreLast updated: 3 days ago
Call Center Representative (Bilingual Preferred).We are seeking motivated Call Center Representatives with healthcare office and call center experience to join a dynamic, fast-paced healthcare offi...Show moreLast updated: 10 days ago
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...Show moreLast updated: 30+ days ago
The Patient Engagement Representative is responsible for creating a positive patient experience by accurately and efficiently handling day-to-day operations.
This is contact center support of patien...Show moreLast updated: 19 days ago
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks.With 500+ theatres and nearly 6,000 screens.
we're truly a global presence of 20,0...Show moreLast updated: 30+ days ago
Ultimate Staffing is hiring for a Bilingual Call Center Administrator for our client a local Construction company serving the great Dallas-Fort Worth metro.
The ideal candidate will have a solid amo...Show moreLast updated: 30+ days ago
About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their...Show moreLast updated: 1 day ago
- Promoted
DIRECTOR OF CALL CENTER OPERATIONS
MTM LLCTX, United States$70,000.00–$100,000.00 yearly
Full-time
Call Center and Claims Representative
HumanaRemote, TexasRemote
Full-time
- Promoted
CALL CENTER MANAGER
workfamilyTX, United StatesFull-time
- Promoted
Call Center Representative
MDS CommunicationsPlano, Texas, United States$15.00–$16.00 hourly
Remote
Full-time
- Promoted
CALL CENTER REPRESENTATIVE
Kids Dental BrandsTX, United States$12.25 hourly
Full-time
Call Center Representative
TEKsystemsPlano,TX,75023,USA Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions.Call volume is roughly 30-40 incoming calls per day.
Mainly state farm agents, some cu...Show moreLast updated: 30+ days ago
- Promoted
Call Center Representative
INSPYR SolutionsPlano, TX, United States$17.74 hourly
Full-time
- Promoted
Call Center Customer Service
All My Sons Moving & StoragePlano, TX, United States$20.00–$25.00 hourly
Full-time
- Promoted
Corporate Call Center Recruiter
DexianPlano, TX, United StatesFull-time
- Promoted
Medical Call Center Rep
Addison GroupPlano, TX, US$18.00–$20.00 hourly
Full-time
- Promoted
Call Center Representative - Work From Home
Hall AssociatesPlano, TexasQuick Apply
- Promoted
Patient Engagement Representative - Remote Call Center
Tenet Call Center OpsFrisco, TX, United States$13.40–$20.00 hourly
Remote
Full-time
- Promoted
Call Center Representative - Hybrid
CinemarkFrisco, TX, United StatesFull-time
Bilingual Call Center Administrator
Ultimate Staffing ServicesThe Colony , TX$16.00–$18.00 hourly
- Promoted
Bilingual Call Center Representative - Critical Safety
TaskUsShady Hollow, Texas, United StatesFull-time
DIRECTOR OF CALL CENTER OPERATIONS
MTM LLCTX, United States1 day ago
Salary
$70,000.00–$100,000.00 yearly
Job type
- Full-time
Job description5+ years of experience in call center operations, with at least 3 years in a leadership role. Proven track record of achieving performance targets and improving customer satisfaction. Strong analytical skills and experience with data-driven decision-making. Exceptional communication and interpersonal skills. Ability to lead and inspire teams in a fast-paced environment. Proficient in call center technologies and CRM systems. Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional growth and development. A supportive and inclusive work environment that values innovation and teamwork. 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Monday to Friday Weekends as needed
Job Summary :
The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding performance metrics. This role requires strong leadership skills, strategic thinking, and a passion for developing a high-performing team.
Key Responsibilities :
- Develop and implement strategies to enhance customer experience and operational efficiency.
- Lead, mentor, and manage a team of call center managers and staff, fostering a culture of excellence and accountability.
- Monitor key performance indicators (KPIs) and implement improvements based on data-driven analysis.
- Collaborate with cross-functional teams to align call center operations with company objectives and customer needs.
- Manage budgets, forecasts, and resource allocation to optimize performance.
- Ensure compliance with company policies, industry regulations, and best practices.
- Drive continuous improvement initiatives to enhance service quality and operational processes.
- Create and maintain effective training programs to develop staff skills and capabilities.
Qualifications :
Why Join Us?
Job Type : Full-time
Pay : $70,000.00 - $100,000.00 per year
Benefits :Schedule :