Call center manager Jobs in Milwaukee, WI

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 21 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

This is an excellent opportunity for a Center Manager (40 hours / week) at at our Capitol Drive Health Center! As a valuable member of our team, all Center Managers are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks.

As part of our comprehensive benefit package, we offer : - Company contribution toward medical insurance deductible - Generous Paid Time Off - 11 Days of Holiday Pay - Immediate 401(k) Vesting with up to 6% company contribution - Paid Parental Leave - Tuition Assistance - Public Service Loan Forgiveness Program

PPWI's compensation philosophy is rooted in equity. Starting offers are determined by both the candidate's applicable experience and internal equity. The Center Manager pay starts from $67,288.00 per year.

Additional $1.50 per hour for bilingual (English / Spanish)

PURPOSE of POSITION :

Under the direction of the Regional Director and in collaboration with the home site clinician, the Center Manager provides leadership and direction within the health center to support a team-based, customer-focused, results oriented service model that achieves clinical, operational and financial goals. Responsibilities include management of operations, staff supervision, and oversight of services provided to patients in accordance with approved current medical standards, policies and procedures, patient services parameters, and business management operations, while providing commitment to quality healthcare and excellent customer service. The Center Manager also provides direct patient care, consistent with his / her level of training, licensure and / or certification, and in accordance with PPFA and PPWI medical standards and guidelines. QUALIFICATIONS :

Must be committed to quality healthcare, excellent customer service and the vision and values of Planned Parenthood of Wisconsin, Inc. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. Ability to relate to diverse communities. Must be sensitive to cultural and ethnic differences among staff and patients. Ability to work independently and as a team member. Excellent written and verbal communication skills. Possess a warm, caring manner. Accuracy and attention to detail essential. Ability to read and implement written instructions. Ability to physically assist a patient in distress. Professional appearance and attitude required. Computer skills desirable. Some positions require bilingual skills and / or venipuncture skills / IM injection skills.

SUPERVISORY EXPERIENCE :

Directly supervises 4 - 15 direct reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and / or EXPERIENCE :

Bachelor Degree and two years in a medical / business environment preferred, i.e. in a family planning setting or an OB / GYN Office; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired may be considered. Must have demonstrated a minimum of one year of supervisory experience. Current licensure, degree, or certification as a registered professional nurse or a medical assistant / health care education desired. Budgetary experience and / or responsibility preferred. CPR Certifiable. PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive standing, walking, reaching, frequent sitting, grasping manipulation of equipment, utilization of fine finger movements, occasional kneeling, crouching, squatting, twisting, and climbing. Requires the ability to operate medical equipment. Ability to see objects closely and discriminate colors, hear sounds with some background noise, write legibly and the ability to lift and move up to 30 pounds.

WORKING CONDITIONS :

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is generally low to quiet. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions. Will work with blood or blood-borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment. Must have own reliable transportation. This position requires occasional travel statewide; therefore a valid driver's license and auto insurance in accordance with agency liability standards may be required. Evening and / or weekend hours may be necessary.

Essential Duties and Responsibilities :

• Include, but are not limited to, the following :

Operations

Financial

Staff Management

Customer Service

Public Relations

Other

PPWI is an equal opportunity employer committed to diversity in the workplace.