Call center manager Jobs in New York, NY
Last updated: 1 day ago)
Are you a strategic leader who thrives in a fast-paced environment?.Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision?.Are you re...Show moreLast updated: 2 days ago
Looking for a job that offers flexibility and a chance to be part of a fun, dynamic team? We’re looking for a.Whether you're seeking a full-time role or part-time hours, this is the perfe...Show moreLast updated: 30+ days ago
IMPORTANT NOTE : ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROVIDE PROOF OF FILING FOR THE NYC BRIDGE EXAM WILL BE CONSIDERED.
PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICA...Show moreLast updated: 16 days ago
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Handle custom...Show moreLast updated: 5 days ago
Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experi...Show moreLast updated: 4 days ago
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Handle custom...Show moreLast updated: 25 days ago
The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team.
Your role as a Call Center Representative will be hand...Show moreLast updated: 4 days ago
At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...Show moreLast updated: 2 days ago
Leadership and growth opportunities.Exclusive employee only events.Discounts on food and merchandise.Discounted partnerships with local businesses.
FREE unlimited access to all Six Flags Theme Parks...Show moreLast updated: 3 days ago
As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.Join us and become ...Show moreLast updated: 1 day ago
Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness.
assisting children, famili...Show moreLast updated: 30+ days ago
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team.In this role, you will be the first point of contact for our customers, addressing inquiries, re...Show moreLast updated: 2 days ago
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.Housing Works will never...Show moreLast updated: 30+ days ago
Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side.
From pre-conception counseling through del...Show moreLast updated: 26 days ago
At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...Show moreLast updated: 1 day ago
Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c).
Adheres to all hospital policies, procedures, rules and regulations, incl...Show moreLast updated: 30+ days ago
Our colleagues are dedicated professionals who love to learn and grow.The ideal Registry Abstractor candidate will meet the following criteria : .
ODS-C with 2+ years’ experience abstracting for CoC-a...Show moreLast updated: 30+ days ago
As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.Join us and become ...Show moreLast updated: 4 days ago
A company is looking for a Call Center Manager to lead their customer service team and oversee call center operations.Key Responsibilities : Oversee daily operations of Enrollment and Premium Billing...Show moreLast updated: 15 days ago
- Promoted
Call Center Manager
Hunter Recruitment Advisors (HRA)Nassau County, NY, United States$70,000.00–$90,000.00 yearly
Full-time
- Promoted
Call Center Representative
The G MarketerNew York, NY, USFull-time +1
- Promoted
Call Center Support
City of New YorkNew York City, New York, USAPermanent
- Promoted
CALL CENTER REPRESENTATIVE
MichelsgamingNew York, NY, United StatesFull-time
- Promoted
Call Center Representative
Planet HondaJersey City, NJ, United StatesFull-time
- Promoted
Call Center Representative
Professional Moving & StorageNew York, NY, USFull-time
- Promoted
Call Center Representative
The Fountainhead Group, Inc.New York, NY, United StatesFull-time
- Promoted
Call Center Representative
StoutNew York, NY, United States$24.00–$34.00 hourly
Full-time
- Promoted
CALL CENTER AGENT
Great Escape LodgeNY, United States$15.75–$16.00 hourly
Full-time
- Promoted
Call Center Associate
Atrium StaffingNew York, NY, United States$20.00–$23.00 hourly
Full-time
- Promoted
Call Center Representative
New York Psychotherapy and Counseling CenterNew York, NY, US$20.00–$23.00 hourly
Full-time
- Promoted
Call Center Representative
Hustle Notice BizNew York, NY, US$17.25–$23.50 hourly
Full-time
- Promoted
Call Center Manager
Housing WorksLong Island City, NY, US$25.00–$28.00 hourly
Full-time
- Promoted
Call Center Representative
Maternal Fetal Medicine AssociatesNew York, NY, USFull-time
- Promoted
Call Center Representative
Stout Risius Ross, LLCNew York, NY, US$24.00–$34.00 hourly
Full-time
Manager, Call Center
SBH Health SystemBronx, NY$73,000.00 yearly
Full-time
- Promoted
Call Center Representative
Expedient Staffing SolutionsNew York, NY, United StatesFull-time
- Promoted
Call Center Agent
Atrium : StaffingNew York, NY, US$20.00–$23.00 hourly
Full-time
- Promoted
Call Center Manager
VirtualVocationsBronx, New York, United StatesFull-time
Call Center Manager
Hunter Recruitment Advisors (HRA)Nassau County, NY, United States2 days ago
Salary
$70,000.00–$90,000.00 yearly
Job type
- Full-time
Job description5+ years of professional experience leading & managing a call center and a team of CSRs or Dispatchers in plumbing, heating, cooling, and / or electrical OR another related industry. Must have experience with Service Titan (proficient in managing workflows, tracking KPIs, and optimizing scheduling). Must have a strong work ethic – be motivated, dependable, and ready to lead by example. Be a results-driven leader & be committed to coaching, goal setting, and driving the team’s performance through KPI tracking. Committed to delivering exceptional customer service. Experience handling customer service disputes and complaints professionally. Experience in handling multiple lead sources and tracking performance. Skilled in hiring, developing, and retaining top talent to maintain a high-performing team. Ability to analyze trends, implement solutions, and maximize efficiency. Manage & Coach a High-Performing Team – Lead CSRs, dispatchers, and inside sales to exceed booking and sales goals. Coach to outstanding Customer Service. Set & Track KPI Metrics – Oversee booking rates, outbound call volume, outbound booking %, and membership sales. Ensure jobs are properly scheduled for the appropriate number of technicians in Plumbing, Heating, Cooling, and Electrical. Maximize outbound calling efforts by working with CSRs to fill available slots proactively. Conduct weekly 1 : 1’s and team training sessions and utilize KPI data to coach and improve performance. Set clear growth paths for all team members. Oversee lead aggregators to optimize conversions and track ROI. Prioritize technician strengths, customer needs, and job profitability. Hire, train, and retain top-performing call center & dispatch professionals. Handle customer disputes with urgency and professionalism. Work with dispatchers to prioritize age, equipment, and job profitability.
Are you a strategic leader who thrives in a fast-paced environment?
Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision?
Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values leadership, strategy, and a winning mindset!
Come work for us! A trusted leader in Plumbing, Heating, Cooling, and Electrical services for decades serving Long Island counties. The Call Center & Dispatch Manager will work to build, lead, and optimize our call center operations.
Why Join / What Makes Us Great?
- Competitive Pay (approx. $70-90K / year base salary, DOE)
- Medical Insurance
- Life Insurance
- 401(K) plan
- Sick
- Vacation
- Personal days
- Holidays
What We’re Looking For :
Key Responsibilities :
We are an equal opportunity employer.