Call center manager Jobs in Palm Bay, FL

Home Instead®

On Call Representative Job Description

K&H Home Health, LLC d/b/a Home Instead

Objective:

The On Call Representative is expected to perform a variety of on-call duties. The Weeknight / Weekend On Call Representative is expected to work closely with the Service Coordinators in order to provide the highest quality service to our clients and Caregivers.

This is a work from home / part time position. If you have excellent phone skills, love serving others and desire to have additional income from part time work, please forward us your resume. You must be located in Brevard County.

Primary Responsibilities:

• Reflect the core values of K&H Home Health, LLC d/b/a Home Instead
• Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all Client shifts following designated office scheduling processes.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player.
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Return resources to the office following your shift.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead Senior Care standards are met and upheld

Secondary Responsibilities:

• Participate in quarterly CAREGiver meetings
• Perform care consultations as required
• Perform any and all other functions deemed necessary

Critical Numbers:

• 100% of calls answered and returned during shift

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license