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Call center manager Jobs in Phoenix, AZ

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Call center manager • phoenix az

Last updated: 2 days ago

Call Center Manager

Bath Concepts Independent DealersGlendale, AZ, US
Full-time
Quick Apply

CALL CENTER MANAGER Director of First Impressions & High Fives Location:.Tolleson, AZ  APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our ou... Show more

Merchant Call Center Sales Specialist

WELLS FARGO BANKTEMPE, Arizona, United States of America
Full-time

Participate in inbound/outbound calls and identify opportunities for selling merchant services products and services.Provide telephone support for merchant sales, branch and bank partners in additi... Show more

Center Manager

Wax Center PartnersGlendale, AZ, United States
$65,000.00–$68,000.00 yearly
Full-time

We are looking for a passionate and driven leader to steer our company toward greater growth and achievement! If you are enthusiastic about sales, customer service, and cultivating a collaborative ... Show more

Remote OPS Center Manager

Atlantica Sustainable Infrastructure ltdPhoenix, AZ, United States
Full-time

We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment.This role is part of a global team working toward ... Show more

Medical Center Manager (68933)

SanitasPhoenix, AZ, United States
Full-time

The Medical Center Manager is responsible for overseeing the daily operations and overall performance of the Sanitas medical center, ensuring operational and service excellence in alignment with or... Show more

Call Center Operator

Sunrise SystemsPhoenix, Arizona, United States
Full-time
Quick Apply

Job Title: Call Center Operator.Job Location: Phoenix, AZ 85012.The Community Resource Specialist plays a critical role in how Maricopa County is perceived by the community.You are Maricopa County'... Show more

Data Center Project Manager *

HDRPhoenix, AZ, United States
Full-time

HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive TMT (Tech, Media and Telecom) practices in the industry.Opportunities are avail... Show more

Call Center/Reservation Manager

Transit TechnologiesPhoenix, AZ, United States
Full-time

Reservations, Quality Assurance, And Training Manager.MJM Innovations is seeking a highly motivated and experienced Reservations, Quality Assurance, and Training Manager to lead and oversee the ope... Show more

Call Center / Administrative Assistant

Luxury Bath TechnologiesPhoenix, AZ, US
Full-time
Quick Apply

Call Center / Administrative Assistant Luxury Bath of Phoenix Phoenix, AZ Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to... Show more

Limited-Service Call Center Supervisor

MaximusPhoenix, US
$54,000.00 yearly
Full-time

Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as ... Show more

Call Center Phone Sales Representative

Provident FinancialPhoenix, Arizona, US
Full-time

Call Center Phone Sales Representative.Full-Time | Remote / Call Center | Uncapped Commission + Bonuses.Help Families Protect Their Future While Building a Rewarding Sales Career.Are you a motivate... Show more

Data Center Project Manager

Mitchell MartinPhoenix, AZ, United States
Full-time

Join our team in the Phoenix, AZ area as a full-time Data Center Project Manager.In this role, you'll oversee the construction and management of data center projects, ensuring the delivery of elect... Show more

Banking Center Manager - Anthem

MidFirst BankPhoenix, AZ, United States
Full-time

Banking Center Managers lead a team of sales and service professionals to meet and exceed sales goals and service customers.This position is also responsible for managing the daily operations of a ... Show more

Center Manager

The UPS Store #6120Phoenix, AZ, US
Full-time

The Center Manager is responsible for the day-to-day operations of this retail location.He or she will open and close the center, manage productivity and ensure the center’s team delivers world-cla... Show more

Small Business Connect Relationship Banker (Call Center) Tempe AZ

U.S. BankTempe, AZ, United States
$30.76–$37.60 hourly
Full-time

Small Business Connect Specialist.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities w... Show more

Distribution Center General Manager

American Tire DistributorsPhoenix, AZ, United States
Full-time

Distribution Center General Manager.Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire D... Show more

Center Manager

The UPS StorePhoenix, AZ, United States
Full-time

The Center Manager is responsible for the day-to-day operations of this retail location.He or she will open and close the center, manage productivity and ensure the centers team delivers world-clas... Show more

Vision Center Manager L2

WalmartPhoenix, AZ, United States

WM Supercenter #2515 3721 E Thomas Rd Phoenix, AZ 85018-7507 Shifts may vary Optician Day in the life.Drives sales in the Vision Center by ensuring effective merchandise presentation including accu... Show more

Assistant Moving Center Manager

U-HaulGlendale, AZ, United States
Full-time

Assistant Moving Center Manager.MUST BE PART OF A COUPLE'S TEAM TO CO MANAGE THIS STORAGE CENTER.No individual applications will be considered for this job).Are you looking for more responsibility ... Show more

Sales Call Center Agent- Cold Calling, Senior Market

Belle, LLCPhoenix, AZ, US
Remote
Full-time
Quick Apply

B in annual preventable medical spend.Belle’s solution is centered on in-home care management for at-risk, polychronic seniors.We train and manage a specialized network of nail technicians and comm... Show more

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Call Center Manager

Call Center Manager

Bath Concepts Independent DealersGlendale, AZ, US
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

CALL CENTER MANAGER Director of First Impressions & High Fives Location:

  • Tolleson, AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound appointment-setting team.
  • We believe a successful call center doesn't have to be a stuffy, rigid environment.
  • We want energy.
  • We want enthusiasm.
  • We want people celebrating wins and enjoying coming to work.
  • But we also want results.
  • We're looking for a leader who understands that a great call center isn't measured simply by how many appointments are set.
  • It's measured by the quality of those appointments and what ultimately happens in the home.
  • If you know how to motivate a room, coach people, hold a team accountable and use numbers to improve performance, we want to talk to you.

What You'll Be Doing Lead the Floor:

  • Create an energetic, positive and productive environment where people want to perform.

Coach in Real Time:

  • Listen to calls, provide immediate feedback, role-play objections and continuously develop your team's skills.

Own Appointment Quality:

  • Make sure appointments are properly set, expectations are clearly established, and our Sales Representatives receive the best opportunities possible.

Master the Metrics:

  • Monitor KPIs, dialer activity, set rates, confirmation rates, appointment quality, sit rates and conversion trends.
  • Don't just report the numbers - use them to improve performance.

Create Accountability:

  • Establish clear expectations, recognize strong performance and address problems quickly and directly.

Develop Your People:

  • Identify strengths and weaknesses within the team and coach each person accordingly.

Bring the Energy:

  • Run contests, spiffs and team activities that make achieving goals fun and rewarding. Lead by Example : When necessary, get on the phones, handle difficult situations and show the team what great sounds like.
  • What You Bring to APEX Proven experience managing an outbound call center, inside-sales team or appointment-setting operation Strong coaching and people-development skills The ability to balance enthusiasm and empathy with accountability A strong understanding of call-center KPIs and conversion metrics Experience listening to and evaluating calls for quality and effectiveness The ability to identify problems, develop solutions and measure the results A leadership style that earns respect rather than simply demanding it Hands-on experience with Lead Perfection and/or Five9 is a major plus The Person We're Looking For We're not looking for someone to simply manage schedules and watch a dashboard.
  • We're looking for someone who can lead people and improve performance.
  • You should be comfortable celebrating a record-setting day - and equally comfortable having a direct coaching conversation when expectations aren't being met.
  • You should enjoy developing people, solving problems and figuring out why the numbers are doing what they're doing.
  • Most importantly, you should understand that our Call Center creates the first impression of APEX and plays a critical role in everything that happens afterward.
  • Why APEX?
  • APEX Windows & Bath has served homeowners for more than 30 years.
  • We believe in working hard, treating people well and creating opportunities for talented people to succeed.
  • You'll be joining a company that is investing in its people, its processes and its future.
  • We offer a competitive base salary plus performance-based incentives tied to the success of your team.
  • If you're looking for an opportunity where you can build a great team, make measurable improvements and have a real impact on the business, we'd like to meet you.
  • READY TO LEAD?
  • Send us your resume along with a short note telling us about a team you've led, a performance problem you've solved, or the best sales contest you've ever created Powered by JazzHR