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Call center manager Jobs in Reno, NV

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Call center manager • reno nv

Last updated: 3 days ago

Call Center Supervisor

Affinity Development GroupReno, NV, United States
Full-time

Call Center (Member Advocate) Supervisor-I.The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model.The MAC Sup... Show more

Service Center Manager, US

FLSmidth & Co. A/SReno, NV, United States
Full-time

The Service Center Manager, US will lead and optimize the operational efficiency and customer satisfaction of FLSmidth's service centers across the United States, ensuring high-quality support for ... Show more

Data Center Facilities Manager

AmazonSparks, NV, United States
Full-time

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient.In this pivotal role, you'll be the guardian of our ... Show more

Data Center Construction Project Manager

AppleSparks, NV, United States
Full-time

Data Center Construction Project Manager.Imagine what you could do here.At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly.Bring passion and ... Show more

Call Center Manager

Grand Sierra ResortReno, NV
Full-time

The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction.They will directly supervise all office personnel and ensure proper com... Show more

Data Center Facilities Manager

GoogleReno, NV, United States
Full-time

Data Center Facilities Manager.Driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.HVAC and refrigeration, indust... Show more

Safety Site Manager - Data Center

Helix ElectricReno, NV, United States
Full-time

The Site Safety Manager is responsible for promoting and supporting the Helix safety culture and process as well as providing leadership and direction to their job site.Helix Electric was founded i... Show more

Project Manager - Data Center Construction

Turner & TownsendReno, NV, United States
Full-time

Project Manager - Data Center Construction.From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational proj... Show more

Store Manager - Moana Lane Garden Center

Moana NurseryReno, NV, United States
$75,000.00 yearly
Full-time

The Moana Lane Store Manager is responsible for the overall performance of Moana Nursery's flagship and most complex Garden Center.This position leads the day-to-day operations, customer shopping e... Show more

Call Center Manager

Grand Sierra Resort and CasinoReno, NV, United States
Full-time

The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction.They will directly supervise all office personnel and ensure proper com... Show more

Service Center Manager, US

121 FLSmidth Inc.Reno
Full-time

The Service Center Manager, US will lead and optimize the operational efficiency and customer satisfaction of FLSmidth's service centers across the United States, ensuring high-quality support for ... Show more

Senior Data Center BTM Construction Manager

Tract CapitalSparks, NV, United States
Full-time

Senior Data Center BTM Construction Manager.Tract Capital adopts a unique approach to digital infrastructure investment.Leveraging experience and strategic insights honed over three decades of crea... Show more

Commissioning Project Manager Data Center Construction

PkazaReno, NV, United States
Full-time

Commissioning Project Manager - Data Center Construction - Fort Collins CO.This opportunity is with an established General Contractor that specializes in converting existing Buildings and Structure... Show more

Data Center Construction Manager

SwitchReno, NV, United States
Full-time

Data Center Construction Manager.At Switch, we don't just design, build and operate data centerswe are enabling the technology of the future.Led by Founder & CEO, Rob Roy, we believe in revolutiona... Show more

U-Haul Moving Center General Manager

U-HaulReno, NV, United States
Full-time

U-Haul Moving Center General Manager.U-Haul is looking for a responsible, motivated and thoughtful person to manage one of our moving and storage centers.As General Manager you will be responsible ... Show more

Purchasing Manager, Business Center North (BCN)

University of Nevada, RenoReno, NV, United States
Full-time +1

The University of Nevada, Reno is recruiting for a Purchasing Manager with the Business Center North (BCN) Purchasing Department.The Business Center North (BCN) Purchasing Department is the unit ch... Show more

Limited Service Call Center Supervisor

MaximusReno, US
$54,000.00 yearly
Full-time

Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as ... Show more

Data Center Facilities Manager

Amazon Data Services, Inc.Sparks, Nevada, USA
Full-time

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient.In this pivotal role, you'll be the guardian of our ... Show more

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Call Center Supervisor

Call Center Supervisor

Affinity Development GroupReno, NV, United States
30+ days ago
Job type
  • Full-time
Job description

Call Center (Member Advocate) Supervisor-I

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.

Essential Duties And Responsibilities:

  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned

Requirements:

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases