Call center manager Jobs in West Covina, CA

Summary of Job Description:

The Human Resources Manager (SC) serves as a strategic partner to Senior Leadership, providing guidance on organizational effectiveness, workforce planning, and talent strategies that support department goals. This position plays a critical part in developing leadership capabilities, supporting People Planning, managing associate relations matters, and ensuring the alignment of talent decisions with the organization’s mission, culture, and long‑term growth objectives. The Human Resources Manager (SC) also contributes to enterprise-wide HR initiatives and may lead strategic projects that drive continuous improvement and organizational performance.

Job Responsibilities:

• Serves as a strategic advisor to Senior Leaders by providing executive coaching on leadership effectiveness, performance management, and talent development; guiding leaders in conducting effective evaluations and supporting career development to build high‑performing teams. Advises on organizational structure, capability building, and long‑term talent strategy, facilitating targeted training sessions for client groups on a requested basis to reinforce leadership and organizational capabilities.
• Partners with Senior Leaders and department heads to develop and execute comprehensive People Planning strategies. Assesses leadership capability, identifying high‑potential talent, supporting success on planning efforts, and evaluating internal candidates for key roles and advising on talent placement that aligns with organizational priorities and future capability needs.
• Provides leaders with expert guidance on associate relations to ensure timely, fair, and compliant resolutions; conducts thorough investigations with clear documentation and appropriate action recommendations to mitigate risk and strengthen workplace culture. Escalates complex or high‑risk matters to the HR Leadership as needed to maintain transparency and alignment with legal and organizational standards.
• Partners with Talent Acquisition to coach and advise leaders within assigned corporate departments on hiring high‑quality associates who align with PRG’s mission and culture. Works with Talent Acquisition team and department heads to ensure staffing needs are met in alignment with company and departmental standards by developing and executing staffing plan by forecasting workforce needs, supporting internal and external talent pipelines, analyzing labor‑market conditions, and collaborating with internal and external recruiters to ensure timely, high‑quality staffing that supports organizational growth.
• Contributes to enterprise-wide HR initiatives and special projects that enhance organizational effectiveness, talent strategy, and HR excellence. Leads department-wide strategic projects that drive improvements across HR processes, systems, and associate engagement strategies.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background & experience:

• Bachelor’s degree required; business and/or HR majors and PHR/SPHR or equivalent preferred. Bilingual (Spanish) a plus but not required.
• 5+ years of HR Generalist experience in employee relations, training and development, and recruiting, preferably in a retail/hospitality operations environment, with increasing management responsibility.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: M2: $112,500 - $158,000 / Annual

* Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.