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Call center manager Jobs in Wilmington, NC

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Call center manager • wilmington nc

Last updated: 11 hours ago
Health Care Call Center Representative II and III

Health Care Call Center Representative II and III

SS&C Technologies HoldingsRemote - North Carolina, US
Remote
Full-time
Health Care Call Center Representative II and III.This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend.Days ...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

HealthAxisLeland, NC, United States
Full-time
Customer Service / Remote] - Anywhere in U.Competitive pay / Benefits - As a Call Center Rep at HealthAxis, you will : Answer incoming calls and respond to customer inquiries in a professional and c...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

Transformations Care NetworkLeland, NC, United States
$23.00 hourly
Full-time
Customer Service / Fully Remote] - Anywhere in U.Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll : Handle inbound calls, conducting initial screenings and assessme...Show moreLast updated: 11 hours ago
Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

Mass MarketsNC, US
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
  • Promoted
NC Call Center Assistant Manager

NC Call Center Assistant Manager

Excite Credit UnionWilmington, NC, US
Full-time
The Assistant Service Center Manager II will aid in the facilitation of the Service Center operations as directed by the Service Center Manager. The Assistant Manager will assist in coaching, develo...Show moreLast updated: 7 days ago
Service Center Manager

Service Center Manager

Applied Industrial TechnologiesWilmington, NC, US
Full-time
Customer service professionals—don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations.Join our...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

FT CALL CENTER REPRESENTATIVE - WORK FROM HOME

SonsioWilmington, NC, United States
$18.00 hourly
Full-time
Customer Service / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Call Center Rep at Sonsio, you will : Answer and respond to incoming customer inquiries, resolving issue...Show moreLast updated: 11 hours ago
Licensed Clinical Therapist (911 Call Center)

Licensed Clinical Therapist (911 Call Center)

New Hanover CountyWilmington, NC, US
$62,126.00–$83,870.50 yearly
New Hanover County is seeking to hire.Funded through the county's mental health fund, these positions will be members of the Public Health Department and work within the 911 Public Safety Communica...Show moreLast updated: 30+ days ago
Manager I - Raleigh Care Center

Manager I - Raleigh Care Center

Elevance HealthNorth Carolina
Full-time
Position specific details : The successful candidate will have experience with clinical and administrative operations within a medical office. The Manager will be responsible for overseeing clinical ...Show moreLast updated: 30+ days ago
  • Promoted
Center Assistant (Planetarium)

Center Assistant (Planetarium)

City of Kinston, NCWilmington, NC, United States
Temporary
Under general direction of the Center Director, assists with general upkeep, gift shop transactions, groups, events, and operating our kiddie train. Opens, closes, and supervises visitors to our cen...Show moreLast updated: 6 days ago
  • Promoted
Assistant Manager - REEDS Jewelers, Mayfaire Town Center

Assistant Manager - REEDS Jewelers, Mayfaire Town Center

REEDS JewelersWilmington, NC, US
Full-time
We proudly celebrate our 79th Anniversary in 2025.We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics.To learn mo...Show moreLast updated: 30+ days ago
Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

MCI, LCNC, US
Temporary
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Specialist

Call Center Specialist

Corning Federal Credit UnionWilmington, NC, United States
Full-time
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.Headquarte...Show moreLast updated: 30+ days ago
  • Promoted
Disaster Relief Call Center Representative

Disaster Relief Call Center Representative

MCI CareersWilmington, NC, United States
Full-time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 27 days ago
  • Promoted
Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Apex Focus Group Inc.Wilmington, NC, United States
Remote
Full-time +1
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your...Show moreLast updated: 2 days ago
  • Promoted
Sales Manager, Mayfaire Town Center

Sales Manager, Mayfaire Town Center

KnitWell GroupWilmington, NC, US
Full-time
Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love.Since its beginnings, Ann Taylor has been committed to providing women with eve...Show moreLast updated: 18 days ago
  • Promoted
  • New!
CALL CENTER REPRESENTATIVE - WORK FROM HOME

CALL CENTER REPRESENTATIVE - WORK FROM HOME

LendingTreeLeland, NC, United States
Full-time
Customer Service / Remote] - Anywhere in U.Monthly attendance bonus / Benefits - As a Call Center Rep at LendingTree, you will : Answer inbound calls from prospective or current customers in a timel...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
AVP BANKING CENTER MANAGER (BRANCH MANAGER)

AVP BANKING CENTER MANAGER (BRANCH MANAGER)

Bank OZKWilmington, NC, United States
Full-time
Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive worki...Show moreLast updated: 11 hours ago
Moving Center General Manager Trainee

Moving Center General Manager Trainee

U-HaulWilmington, North Carolina
Full-time
Van Campen Blvd Ste 113 / 115, Wilmington, North Carolina 28403 United States of America.U-Haul is looking for a responsible, motivated and thoughtful person to come onboard to learn how to manage on...Show moreLast updated: 30+ days ago
Health Care Call Center Representative II and III

Health Care Call Center Representative II and III

SS&C Technologies HoldingsRemote - North Carolina, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Health Care Call Center Representative II and III

This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend. Days off may not be consecutive.

Locations : Currently offering a Remote Work Schedule within the following markets : Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin

Get To Know The Team :

As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues, and assisting with pharmaceutical and / or medical health transactions. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future : 401k Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

  • Responds to inbound phone calls and processes customer inquiries / requests into the appropriate system or database.
  • Research, resolve, and respond to inquiries and problems of a more complex nature.
  • Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
  • May be responsible for providing on-the-job training for newer associates.
  • Daily work includes call center activity, transaction processing / data entry, customer correspondence, and quality assurance.

    • What You Will Bring :

  • High School Diploma or equivalent.
  • Flexibility to work evenings, weekends, and holidays required.
  • For Level II Reps : 1 year of high-volume call center required.
  • For Level III Reps : 1 year of healthcare call center experience and demonstrated knowledge of Medicare required.
  • Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small / Large Group and / or Pharmaceutical Benefits Management.
  • Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment.

    • Experience using Teams, Excel, Outlook.

  • Knowledge of VPN, clearing cache, recycling modem / router.
  • High speed internet with ability for wired connection as needed.

    • Minimum speed required : 300 mbps download / 10-20mbps upload.

  • Ability to upgrade internet speeds upon hire if they do not meet the required criteria.
  • Work space in your home to attend training and work without interruption.