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Call center operator Jobs in Grand Rapids, MI

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Call center operator • grand rapids mi

Last updated: 1 day ago
Security Call Center Operator

Security Call Center Operator

DK Security, IncKentwood, Michigan, United States of America
Full-time +1
Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour / day, 7 days / week, 365 days / year, support to our corporate management team as well a...Show moreLast updated: 6 days ago
Supervisor - Call Center

Supervisor - Call Center

MAXIMUSGrand Rapids, MI, United States
Full-time
Maximus is seeking a Contact Center Supervisor to join our team.This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs / Agents) within an omnic...Show moreLast updated: 15 days ago
Customer Service / Call Center Representative - Adjudication

Customer Service / Call Center Representative - Adjudication

Amynta GroupGrand Rapids
Full-time
We’re thrilled that you are interested in joining us here at the Amynta Group!.Provides exceptional customer service to internal and / or external customers. Responsibilities include but are not limit...Show moreLast updated: 30+ days ago
Plant Operator

Plant Operator

CRHGrand Rapids, MI, United States
Full-time
Grand Rapids, Michigan, United States.Michigan Paving and Materials, a vertically integrated CRH company, energetically drives to continually be a leader in our markets in quality construction mate...Show moreLast updated: 30+ days ago
Security Call Center Operator

Security Call Center Operator

DK SECURITYKentwood, Michigan, US
Full-time +1
Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour / day, 7 days / week, 365 days / year, support to our corporate management team as well a...Show moreLast updated: 5 days ago
Licensed P&C Agent – Inbound Call Center ($63K+ Avg)

Licensed P&C Agent – Inbound Call Center ($63K+ Avg)

HiregyGrand Rapids, MI, United States
Permanent
Ready for a fresh start? Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success.Inbound Insu...Show moreLast updated: 1 day ago
Full Time Pharmacy Delivery Call Center Technician

Full Time Pharmacy Delivery Call Center Technician

Trinity Health MichiganGrand Rapids, Michigan, 49503
Full-time
Perform high-quality customer service experience on a concierge prescription delivery team via telephone or messaging system. Mercy Health Pharmacy Technician Summary.Under the direction of a Regist...Show moreLast updated: 19 days ago
Bilingual (English / Spanish) Call Center Specialist I

Bilingual (English / Spanish) Call Center Specialist I

Lake Michigan Credit UnionGrand Rapids, MI
Full-time
Primary Location : 5537 Glenwood.At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union a...Show moreLast updated: 7 days ago
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Security Call Center Operator

Security Call Center Operator

DK Security, IncKentwood, Michigan, United States of America
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Security Call Center Operator

IN PERSON PART TIME POSITION

SCOPE : Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour / day, 7 days / week, 365 days / year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

SCHEDULE :    Weekend Command Center Operator    12am-8am Saturday & Sunday (Part Time)

12am-8am Monday-Friday (Full Time)

10pm-6am Monday-Thursday (ACA Full Time)

COMPENSATION :

  • Rate of Pay : $17.00 / hour

LOCATION : Kentwood, MI

JOB DESCRIPTION / RESPONSIBILITIES :

  • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
  • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
  • Follow procedures in dispatching personnel for emergency and non-emergency response.
  • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
  • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
  • Process and report background screen requests.
  • Process payroll companywide.
  • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
  • Monitor CCTV system using recording devices.
  • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
  • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
  • Assists security and event staff in scheduling / payroll processing, filling missed shifts, etc.
  • Must follow site specific post guidelines.
  • Document daily activities and incident reports.
  • Other duties as assigned.
  • QUALIFICATIONS :

  • Must be at least 18 years old or older.
  • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
  • Must have impeccable grooming.
  • Must possess above average customer service skills.
  • Must have high school diploma or GED as well as some college experience.
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Must have excellent attention to detail and accuracy.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such