Call center operator Jobs in Mesa az

Job Description

Job Description

Description :

Are you looking for an exciting entry level position where you can gain valuable skills and start your career? Look no further than Delta Mechanical Inc.

At Delta Mechanical, we're more than just a plumbing company; we're a family built on a foundation of integrity, excellence, and unwavering dedication to our craft. Since our humble beginnings in 1996, we've grown from a small-scale family business to setting new standards of excellence every step of the way.

Why join us? Here's why :

Commitment to Excellence : We pride ourselves on delivering exceptional plumbing services ranging from routine maintenance to complex installations and emergency repairs. We're committed to excellence in every aspect of our work.

Culture of Innovation : We stay ahead of the curve by embracing the latest technological advancements in the plumbing industry.

Nationwide Presence : With branches in multiple cities and states across the country, Delta Mechanical offers opportunities for relocation and growth.

Job Summary

This position will be responsible for working cross functionally with the sales team by reaching out to prospective plumbing client leads, using multiple contact strategies including but not limited to phone, email and text, in an effort to answer any questions or identify customer needs before transferring them to the sales team to complete the transaction.

Essential Job Functions

• Provide timely customer service to outbound and incoming telephone calls.
• Assume ownership and respond to the customer (internal / external) in an efficient, accurate and professional manner to achieve an optimal outcome.
• Schedule appointments and notate everything in the company system.
• Experience using multiple computer systems or programs (i.e., Microsoft Office, Phone Dialer)
• Ability to multitask and toggle between 5-6 windows and / or programs at a time.
• Strong communication skills
• Comfortable meeting performance metrics related to quality and call handle times.
• Capturing customer information and answering customer inquiries
• Completes all required Company training / compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
• Perform related duties as assigned, within your scope of practice.

Education

Experience

License & Certifications

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following :

Travel Requirements

Physical Requirements

Work Environment

Disclaimer

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

Requirements :