Call center representative Jobs in Brockton, MA

Job Description

Education/Experience/Physical Requirements

· Consistently positive, helpful and empathetic demeanor

· Multi-task oriented, flexible takes initiative.

· Effective communication and organizational skills.

· Minimum 18 years of age.

· High School diploma or equivalent.

· Customer service and fitness experience.

· Word, PowerPoint, Excel experience.

· CPR/AED certified

· Ability to lift and carry at least 45 pounds.

· May be required to stand for extended periods of time

YMCA COMPETENCIES (Leader):

• Mission Advancement : Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Requirements

Under the supervision of the Membership Administrative Coordinator,Welcome Center Representative is responsible for providing a welcoming, engaging, and safe atmosphere for current and prospective members. Welcome Center Representative will support the onboarding process of new members providing a means to achievement, belonging and character connections for all. These team oriented engagement specialists will value ease of business for our membership and will contribute to achievement of membership and financial objectives to help drive impact. Welcome Center Representative will display the character traits of caring, honesty, respect and responsibility.

JOB FUNCTION:

1. Program/Department Responsibilities:

· Engage members by creating a welcoming environment

· Provide resources to foster goal achievement

· Use Listen First skills to communicate Y offerings/opportunities that align with member interests

· Deliver Get Started program safely and effectively, delivering services within your scope of practice and using other staff resources when necessary for the benefit of the member experience

o Use Get Started and everyday conversation to build the capacity of Healthy Living (Y’s Diabetes Prevention Program, Livestrong, etc), Membership, Programming, Personal Training and all that our Association has to support communities in their pursuit of well-being

· Ability to demonstrate safe use of all basic fitness equipment

· Be alert to safety factors and potential hazards.

2. Supervision of Personnel – None

3. Fiscal Responsibility

· Receipt money transactions

· Responsible for closing at end of shift, including reconciliation

· Contribute to achievement of membership and financial objectives

4. Facility/Housekeeping Responsibility

· Ensure that all areas of the Welcome Center, Main Fitness Center, Family Fitness Center, and all studios are neat, clean, and secure.

· Conduct maintenance and housekeeping duties including lubricating machines, cleaning upholstery, maintenance duties, and vacuuming.

· Report Maintenance problems

5. Interdivisional/Community/Volunteer Responsibility

· Represent the Old Colony Y in a professional manner.

· Assist with and support our Annual Campaign.

· Promote volunteerism and connect members to programs, people and services based on interest

6. Education/Experience/Physical Requirements

· Consistently positive, helpful and empathetic demeanor

· Multi-task oriented, flexible takes initiative.

· Effective communication and organizational skills.

· Minimum 18 years of age.

· High School diploma or equivalent.

· Customer service and fitness experience.

· Word, PowerPoint, Excel experience.

· CPR/AED certified

· Ability to lift and carry at least 45 pounds.

· May be required to stand for extended periods of time

YMCA COMPETENCIES (Leader):

• Mission Advancement : Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.