Call center representative Jobs in Charlotte, NC

Afl Call / Dispatch Center Representative

AFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!

The Call / Dispatch Center Representative supports AFL Enterprise Customers via telephone and email. The representative will processes all orders that come into the AFL system. Dispatch orders to the field (i.e. appropriate AFL employees). Resolve or escalate any problems, customers' questions, and technician questions that arise. Serves as the go between for the customer and the technicians. The CSC processes a high volume of phone calls, emails and work orders on a daily basis.

Only local candidates will be considered.

Responsibilities :

• Processes the job in job manager.
• Takes customer request forms and transposes into job manager.
• Contacts area managers and / or technicians to process requests and update the order.
• Serves as the middle man between the company and the customers.
• Must be able to rotate on-call responsibilities (after-hours) phone calls by weekly assignment as determined by the Customer Support Center Manager (on call hours consist of 6 : 00pm-7 : 00am and is assigned Monday thru Sunday).
• Work order billing
• E-mail and fax distribution

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