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Call center representative Jobs in Reno, NV

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Call center representative • reno nv

Last updated: 1 day ago

Call Center Supervisor

Affinity Development GroupReno, NV, United States
Full-time

Call Center (Member Advocate) Supervisor-I.The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model.The MAC Sup... Show more

Full-Time House Call Veterinarian

Lap of LoveSun Valley, NV, US
$75,000.00 yearly
Full-time +1
Quick Apply

Live Your Best Life at Lap of Love Veterinary Hospice!.Join Lap of Love as an In-Home, Associate Veterinarian in Reno, NV and surrounding areas.Imagine a veterinary role that honors your time, supp... Show more

Call Center Manager

Grand Sierra ResortReno, NV
Full-time

The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction.They will directly supervise all office personnel and ensure proper com... Show more

On-Call Nanny & Babysitter

Jovie of Boise & Reno-TahoeReno, NV, US
$17.00 hourly
Part-time
Quick Apply

Jovie of Reno-Tahoe | Reno, NV $17-$25/hour | Part-Time | Flexible Schedule | W-2 Employee Get Paid to Do Work You Actually Enjoy Love working with kids and want a job that works around your schedu... Show more

Data Center Facilities Manager

GoogleReno, NV, United States
Full-time

Data Center Facilities Manager.Driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.HVAC and refrigeration, indust... Show more

ATTENDANT, CATERING (ON CALL)

Chartwells HERENO, NV, United States
$12.00 hourly
Full-time +1

Location: UNIVERSITY OF NEVADA RENO.We are hiring immediately for an.UNR Catering 1000 N Virginia St, Reno, NV 89503 Note: online applications accepted only.On Call schedule based on events, more d... Show more

Center Director I

Octapharma PlasmaSparks, NV, United States
$75,000.00 yearly
Full-time

Octapharma Plasma offers professional opportunities that make a meaningful difference.We enhance the lives of patients who need our life-saving medicines.We reward the donors who provide the plasma... Show more

Call Center Manager

Grand Sierra Resort and CasinoReno, NV, United States
Full-time

The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction.They will directly supervise all office personnel and ensure proper com... Show more

Data Center Construction Manager

SwitchReno, NV, United States
Full-time

Data Center Construction Manager.At Switch, we don't just design, build and operate data centerswe are enabling the technology of the future.Led by Founder & CEO, Rob Roy, we believe in revolutiona... Show more

Data Center Team Lead

DSVReno, NV, United States
Full-time

Location: USA - McCarran, Reno 3300 Waltham Way Suite 106 Division: Solutions.The Inventory Lead is responsible for operating MHEs for the purpose of moving, locating, relocating, stacking, and cou... Show more

Limited Service Call Center Supervisor

MaximusReno, NV, US
$54,000.00 yearly
Full-time

Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as ... Show more

Data Center Technician, AWS Data Center team

Amazon Data Services, Inc. - A19Sparks, Nevada, USA
Full-time

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ... Show more

Project Coordinator-Data Center

CBRE GroupSparks, NV, United States
Full-time

Project Coordinator-Data Center.The Project Coordinator will be a key member of our operations team by supporting our Lead Technicians and Project Managers with project administrative duties.The Pr... Show more

Data Center Technician – L2

VailexaReno, NV, US
Full-time

At Vailexa, we’re not just hiring — we’re building thinkers, creators, and future leaders.We believe in giving people the space to grow, the freedom to think, and the opportunity to create real imp... Show more

 • Promoted

Residential Treatment Center Therapist

Solana Staffing SolutionsReno, NV, US
Full-time

Reno Behavioral Healthcare Hospital delivers mental health and substance use treatment through our inpatient and intensive outpatient programs as well as mental health treatment for adolescent fema... Show more

Archaeology Field Technician (on-call)

Westland ResourcesReno, NV, USA
$22.00 hourly
Full-time
Quick Apply

At WestLand, we are each driven by our own purposes and aspirations.We are encouraged to develop our own unique skills while also growing our business.For some, it's envisioning the lives of tribal... Show more

Data Center Technician, AWS Data Center team

Amazon Data Services, Inc.Sparks, Nevada, USA
Full-time

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ... Show more

Data Center Technician

The Archetype StrategyReno, NV, US
Full-time
Quick Apply

The Archetype Strategy is seeking a detail-oriented and skilled  Data Center Technician  to join our team.In this role, you will be responsible for the critical infrastructure setup withi... Show more

Health Center Procurement Specialist

Reno-Sparks Indian ColonyReno, NV, USA
$27.60 hourly
Full-time
Quick Apply

Join the Reno-Sparks Indian Colony as a Full-Time Health Center Procurement Specialist, where your contributions will make a meaningful impact on community health.This onsite position allows you to... Show more

People also ask
Call Center Supervisor

Call Center Supervisor

Affinity Development GroupReno, NV, United States
30+ days ago
Job type
  • Full-time
Job description

Call Center (Member Advocate) Supervisor-I

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.

Essential Duties And Responsibilities:

  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned

Requirements:

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases