Call center supervisor Jobs in Frisco, TX

Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal® is hiring a Corporate Recruiter. The Corporate Recruiter will support call center hiring for Allied Universal Security and its various business units. The Corporate Recruiter will perform full lifecycle recruiting for high-volume admin positions, including but not limited to, skilled customer service representatives, monitoring center operators, call center agents, leadership positions, etc. The person will be based at our Customer Experience Center (CEC) in Richardson, TX.

RESPONSIBILITIES :

Recruitment Process and Candidate Selection

• Utilize the Applicant Tracking System (iCIMS) and other sourcing channels (including community-based organizations) to drive applicant flow and develop strong talent pipelines, leveraging innovative strategies and market analysis to optimize recruitment efforts
• Partner closely with senior and line management to gain a deep understanding of job responsibilities, define ideal candidate profiles, and provide expert guidance on recruiting strategy, salary ranges, and role requirements to attract the most qualified talent.
• Manage all aspects of the recruitment process, including requisition handling, reviewing applications, assessing candidate qualifications, conducting video interviews, and delivering thoroughly screened candidates to hiring teams.
• Coordinate and schedule interviews, lead feedback and selection discussions, and adjust criteria based on team input. Ensure the candidate selection process is compliant, engaging, and aligned with the company brand, instilling confidence in both the organization and opportunity.
• Work in collaboration with the members of the Talent Acquisition Team to identify, capture and report relevant and creative sourcing techniques to identify trends and assess progress

Candidate Experience

Business Partnership

QUALIFICATIONS (MUST HAVE) :

Bachelor's Degree in Business, Communications, Psychology or related degree

PREFERRED QUALIFICATIONS (NICE TO HAVE) :

BENEFITS :

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

Requisition ID

2025-1385257