Call center supervisor Jobs in Macon, GA

Overview :

Are you a FINRA Series 6 or SIE licensed professional looking toleverageyour credentials in a rewarding customer service career? Join SecurianFinancial'sEnterprise Contact Center as a Senior Representative supporting our Annuity business line.This position is intended for licensed professionalsseekingto integrate their regulatoryexpertisewith a commitment to delivering outstanding customer service. We will consider Series 6 or SIE license holders. We will also support those with their SIE to obtain their Series 6.

Why This Role :

Monday-Friday schedule, NO weekends.

Virtual hybrid work model with flexibility(mustresidewithin a 90-minute commutable distance to our offices).

Comprehensive training and mentoring to build your annuityexpertise.

Advancement opportunities within our growing team.

Join a company committed to helping customers build securetomorrows.

Responsibilities include but not limited to :

As a licensed Contact Center Senior Representative,you willbe a trusted guide and problem solver, providing expert support to customers, financial professionals, channelpartnersand distributorsviaphone.Your Series 6 license enables you to service our full product portfolio, including variable products that require regulatory licensing.

Deliver compassionate,timelyandaccurateresponsesfrom simple tocomplex annuityinquiries.

Explain and resolvepolicy or account issues for customers and channelpartners.

Support both fixed / indexed annuities and variableproducts.

Navigate regulatory requirements whilemaintainingexcellent customerexperience.

Meet or exceed contact center performance metrics while upholding Securian's qualitystandards.

Handle 35-50 customer interactions daily across multiple channels.

Work Environment :

Location : Virtual hybrid model - mustresidewithin 90-minute commutable radius of Macon, Georgia office.

Training Hours : 8 : 00 AM - 4 : 45 PMCST.

Ongoing Schedule : Assigned after training completion.

Business Hours : Monday-Thursday 7 : 30 AM - 5 : 30 PM, Friday 7 : 30 AM - 4 : 30 PMCST.

In-Office Requirements : Event-based for technical issues, or for moments that matter.

The compensationrangeis $22-$24hourly.The salary range provided on the posting is broad to account for varying positions at this level within the enterprise. We share our ranges for transparencyand toaccount for individuals with different experiences and skillsets, as well as to allow for growth within the level.

Qualifications :

Active FINRA Series 6 license or SIE license with the ability to sit for the Series 6 exam within 90 days and ability to obtain the Series 6 License within 6 months of hire.

Strong customer service mindset.

Excellent verbal and written communication skills.

Professional phone etiquette and active listening abilities.

Self-motivated,punctualand dependable.

High levelof reliability,trustworthinessand ability tomaintainconfidentiality.

Technicalproficiency : ability to navigate multiple systems simultaneously whilemaintainingeffective customer engagement.

Strong typing skills and computer literacy.

Ability to multi-task and manage time effectively in a fast-pacedenvironment.

Quick learner with strong knowledge retention.

Meets technical requirements for remote work (bandwidth and system specifications).

Preferred Qualifications :

Experience in the financial services or insurance industry.

Background servicing annuity or life insurance accounts (new business and / or in-force).

Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center.

• At Securian Financial, the internal title for this position is Contact Center Sr Rep.

What Sets You Apart :

Successful candidates are empathetic problem solvers who combine regulatory knowledge with genuine care for customers.You reliably upholdhigh standardsin financialservicingand compliance work,demonstratingdrive and compassion.

The estimated base pay range for this job is :

$18.27 - $31.73

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here :

Paid time off :

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

Leave programs : Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Holidays : Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan : Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance : From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time : We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups : Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including :

Mental Wellness and Disability

Pride at Securian Financial

Securian Young Professionals Network

Securian Multicultural Network

Securian Women and Allies Network

Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page .

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay / TTY).

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