Call center supervisor Jobs in Raleigh, NC

Duties and Responsibilities :

• Provide oversight to call center staff.
• Responsible for handling calls that are escalated by call center staff.
• Responsible for leading call center operations and working with call center staff, administrative, and clinical staff to continuously improve call center operations.
• Ensures that calls are handled in accordance with organizational procedures.
• Ensures scheduling is conducted in a manner consistent with organizational procedures.
• Ensure patient information is accurate including billing information.
• Responsible for monitoring calls.
• Responsible for directly answering calls during high volume times.
• Send patient and referring providers information as needed.
• Obtain external medical reports and maintain patient records as required by medical professionals.
• Additional duties as assigned.

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