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Call center supervisor Jobs in Reno, NV

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Call center supervisor • reno nv

Last updated: 2 days ago

Call Center Supervisor

Affinity Development GroupReno, NV, United States
Full-time

Call Center (Member Advocate) Supervisor-I.The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model.The MAC Sup... Show more

Maintenance Supervisor

Asset LivingReno, NV, US
$29.00 hourly
Full-time +1

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ... Show more

Supervisor

C-A-L Ranch StoresReno, NV, United States
Full-time

To work with and support the store management team with daily operations of the store.Essential Duties and Responsibilities:.Greet and acknowledge every customer, answer customer questions, and hel... Show more

ATTENDANT, CATERING (ON CALL)

Chartwells HERENO, NV, United States
$12.00 hourly
Full-time +1

Location: UNIVERSITY OF NEVADA RENO.We are hiring immediately for an.UNR Catering 1000 N Virginia St, Reno, NV 89503 Note: online applications accepted only.On Call schedule based on events, more d... Show more

Operations Supervisor

SecuritasReno, NV, United States
$55,000.00 yearly
Full-time

Operations Supervisor - Full Time.Securitas fosters a diverse, inclusive workplace where you can grow and make an impact.We protect our clients and empower our teams.Manages a shift and/or segment ... Show more

Call Center Manager

Grand Sierra Resort and CasinoReno, NV, United States
Full-time

The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction.They will directly supervise all office personnel and ensure proper com... Show more

EMS Supervisor

REMSAReno, NV, United States
Full-time

This is a full time, supervisory level position in the Ground Operations Department.This position will make supervisor level decisions including daily allocation of personnel and resources within e... Show more

Shift Supervisor

Five Guys Burgers and FriesReno, NV, US
$15.00 hourly
Full-time

Do you enjoy working in a fun, fast-paced, cook-to-order environment? Are you a natural leader who would enjoy running a shift while earning weekly bonuses and tips? Then this is the job for you!.A... Show more

Training Supervisor

SupplyHouseReno, NV, United States
Full-time

Led by our core values of G ENEROSITY, R ESPECT, I NNOVATION, T EAMWORK, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to re... Show more

Area Supervisor

Ross StoresReno, NV, United States
Full-time

Primary Location: Nevada-Washoe-Reno-North Reno Northtowne NV.Work Locations: North Reno Northtowne NV 2863 Northtowne Lane Reno 89512.Job: Area Supervisor Schedule: Regular Standard Job Type: Full... Show more

Production Supervisor

Via, Inc.Sparks, NV, US
Full-time

Via Seating is hiring a Production Supervisor to direct a team of 8 - 30 employees on our 1st Shift team! If you’re someone who has been in role of leading teams of 10 or more for at least 5 years,... Show more

 • Promoted

Operations Supervisor

ID LogisticsReno, NV, US
$65,000.00 yearly
Full-time

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence.We were founded in Orgon, France, and have a US base in Scr... Show more

Data Center Technician, AWS Data Center team

Amazon Data Services, Inc. - A19Sparks, Nevada, USA
Full-time

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ... Show more

Supervisor, Freight Operations

XPOSparks, NV, US
Full-time

What you need to succeed as a Freight Operations Supervisor at XPO.Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.Available to wo... Show more

 • Promoted

Clinic Supervisor

Balance HealthReno, NV, United States
Full-time

Balance Health is the nation's premier comprehensive lower-extremity focused Physician Practice.We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support... Show more

Limited Service Call Center Supervisor

MaximusReno, US
$54,000.00 yearly
Full-time

Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as ... Show more

Data Center Technician, AWS Data Center team

Amazon Data Services, Inc.Sparks, Nevada, USA
Full-time

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ... Show more

Maintenance Supervisor

PeakMade Real EstateReno, NV, US
$28.00 hourly
Full-time
Quick Apply

The Maintenance Supervisor will be responsible for maintaining operations of an assigned apartment community, including organization of service requests, preventative maintenance program, complianc... Show more

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Call Center Supervisor

Call Center Supervisor

Affinity Development GroupReno, NV, United States
30+ days ago
Job type
  • Full-time
Job description

Call Center (Member Advocate) Supervisor-I

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance under the direction and supervision of MAC Management. This role identifies strengths, weaknesses, provide solutions, inspires agents to do better by clearly communicating the department's goals and expectations, and ensures quality service for all programs. The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations and is responsible for maintaining an open communication line between Member Advocates and MAC Management.

Essential Duties And Responsibilities:

  • Coach Member Advocates as needed: prepare scorecards, interpret feedback provided by other departments, and supervise overall performance goals to ensure departmental goals are met
  • Ensure all requests are processed accurately and in a timely manner
  • Ensure all department assignments (voice mail, Callbacks, special projects) are completed and logged
  • Participates in Recruiting of new Member Advocates
  • Provide feedback for Performance reviews of Member Advocates according to ADG's review process
  • Monitor Member Advocates timesheets, vacation time, and sick time to ensure accuracy and timely processing
  • Participate actively in the Member Advocate quality process
  • Monitor Member Advocates' attendance, adherence to schedule, shrinkage, and utilization
  • May be required to supervise Member Advocates on weekends
  • Meet with Team monthly to discuss team statistics and overall departmental issues/concerns
  • Gather and interpret numerous reports and data from multiple resources
  • Format, update and distribute procedures and scripts as required by MAC Management
  • Work closely with MAC Management daily to keep manager(s) informed of trends and developments affecting the Member Advocate Service Center
  • May be required to take calls during peak times
  • May be required to back up LOD as required
  • With direction from MAC Management, train LOD and provide additional support
  • Create rotation schedule monthly for special assignments
  • With input from MAC Management, communicate a daily tactical Service Level Plan
  • Troubleshoot technical or procedural issues that arise for Member Advocates and report to the ADG Helpdesk as required
  • Provide reporting as required by the business
  • Other duties as assigned

Requirements:

  • Minimum of 5 years Contact Center experience with 3 years in a Supervisory role
  • Flexible Hours; must be willing to work weekends
  • Positive attitude, with excellent leadership skills
  • Superior verbal and written communication skills
  • Good work ethic, takes initiative and strong attention to detail
  • Proficient in MS Office Outlook, Word, and Excel
  • Ability to troubleshoot complex problems of a procedural or technical nature
  • Ability to motivate to improve overall performance of advocates
  • Ability to coach and develop advocates' skills to attain greater success
  • Ability to define and correct areas needing improvement
  • Experience with PCs, Windows, and databases