Call center supervisor Jobs in Rochester, NY
Last updated: 17 hours ago)
Are you a strategic leader who thrives in a fast-paced environment?.Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision?.Are you re...Show moreLast updated: 2 days ago
D Aceto Services LLC is seeking a friendly and motivated Call Center Associate to join our remote team.In this role, you will be the first point of contact for our customers, providing excellent se...Show moreLast updated: 30+ days ago
Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center.
This includes but is not limited to; explanation of re...Show moreLast updated: 30+ days ago
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team.In this role, you will be the first point of contact for our customers, addressing inquiries, re...Show moreLast updated: 6 days ago
Full-time entry-level to mid-level customer service billing issues.Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment.
Mobile Representatives use pa...Show moreLast updated: 30+ days ago
US / ACRT_Careers / job / Call-Center-Representative Rochester NY_R7551 / apply?source=BetterTeam.At Bermex, we put value on our customer relationships.
We’re always looking for a way that we can delight...Show moreLast updated: 5 days ago
We are seeking a friendly and customer-focused Call Center Representative to join our team.In this role, you will be the first point of contact for customers, assisting them with inquiries, resolvi...Show moreLast updated: 30+ days ago
US / ACRT_Careers / job / Call-Center-Representative Rochester NY_R7551.At Bermex, we put value on our customer relationships.
We’re always looking for a way that we can delight our customers by going ...Show moreLast updated: 17 hours ago
The Service Center supervisor position supervises the day-to-day operations of an assigned SPX Flow service center.This role supervises the local service technicians by scheduling work, monitoring ...Show moreLast updated: 30+ days ago
Please note - this posting is only for candidates that reside in Texas, Florida, Upstate NY, Finger Lakes / Southern Tier, NY, Rochester, NY area.
Applications from those outside of these areas will n...Show moreLast updated: 5 days ago
Full-time entry-level to mid-level customer service billing issues.Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment.
Mobile Representatives use pa...Show moreLast updated: 30+ days ago
YAI is a network of agencies offering people with intellectual and developmental disabilities a comprehensive range of services across all ages.
YAI empowers people with disabilities to reach their ...Show moreLast updated: 30+ days ago
At Bermex, we put value on our customer relationships.We're always looking for a way that we can delight our customers by going the extra mile.
Bermex offers expert meter reading services and soluti...Show moreLast updated: 2 days ago
Call Center Customer Service Agent.We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our team.
In this role, you will be the voice of our company, engaging with ...Show moreLast updated: 1 day ago
Are you a dedicated customer service professional looking for a new opportunity? If so, we have an excellent t-h role with a company located on the eastside of Rochester.
Our client is looking for e...Show moreLast updated: 30+ days ago
Provides advanced customer service and support to internal staff and external clients.Delivers quality service to clients via phone, email, chat, and other avenues.
Uses systems and software package...Show moreLast updated: 30+ days ago
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...Show moreLast updated: 30+ days ago
- Promoted
Call Center Manager
Hunter Recruitment Advisors (HRA)Nassau County, NY, United States$70,000.00–$90,000.00 yearly
Full-time
- Promoted
Call Center Associate (Remote)
D Aceto Services LLCRochester, New YorkQuick Apply
Call Center Associate
NBT Bancorp Inc.Rochester, New York$16.00–$21.43 hourly
Remote
Full-time
Call Center Representative
Hustle Notice BizNew York, US$17.25 hourly
Full-time
Quick Apply
Call Center Representative
SpectrumRochester, New York$41,600.00–$57,824.00 yearly
Call Center Representative (FT)
BermexRochester, New York, United States$18.00 hourly
Full-time
Quick Apply
Call Center Representative
Online RiverNew York, US$28.00 hourly
Remote
Part-time
Quick Apply
- New!
Call Center Representative
ACRT, Inc.Rochester, New York, United States$18.00 hourly
Full-time
Quick Apply
Service Center Supervisor
SPX FLOWRochester, New York, United States$72,100.00–$100,300.00 yearly
- Promoted
Call Center Rep - Quality Service Associate HH
ConServeFairport, NY, United StatesFull-time
- Promoted
Call Center Representative
Charter CommunicationsRochester, NY, United StatesFull-time
Assistant Supervisor - Resource Center
YaiWestchester County$22.00 hourly
Full-time
- Promoted
Call Center Representative | Rochester, NY
ACRTRochester, NY, United States$18.00 hourly
Full-time
- Promoted
Call Center Customer Service Agent
Marketing Consultancy LabRochester, NY, United StatesFull-time
Call Center Customer Service
AP ProfessionalsRochester, NY$20.00 hourly
Call Center Representative
Nesco ResourceRochester, NY, US$15.01–$17.00 hourly
- Promoted
Supervisor, Sleep Center
The University of RochesterRochester, NY, United States Works under the general supervision of the medical director and / or a senior administrator to manage operations of a sleep program to ensure comprehensive evaluation and treatment of patients with s...Show moreLast updated: 29 days ago
- Promoted
Supervisor, Sleep Center
University of RochesterRochester, NY, United States As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect...Show moreLast updated: 30+ days ago
- Promoted
Call Center Representative - Work From Home
Hall AssociatesRochester, New YorkQuick Apply
Call Center Manager
Hunter Recruitment Advisors (HRA)Nassau County, NY, United States2 days ago
Salary
$70,000.00–$90,000.00 yearly
Job type
- Full-time
Job description5+ years of professional experience leading & managing a call center and a team of CSRs or Dispatchers in plumbing, heating, cooling, and / or electrical OR another related industry. Must have experience with Service Titan (proficient in managing workflows, tracking KPIs, and optimizing scheduling). Must have a strong work ethic – be motivated, dependable, and ready to lead by example. Be a results-driven leader & be committed to coaching, goal setting, and driving the team’s performance through KPI tracking. Committed to delivering exceptional customer service. Experience handling customer service disputes and complaints professionally. Experience in handling multiple lead sources and tracking performance. Skilled in hiring, developing, and retaining top talent to maintain a high-performing team. Ability to analyze trends, implement solutions, and maximize efficiency. Manage & Coach a High-Performing Team – Lead CSRs, dispatchers, and inside sales to exceed booking and sales goals. Coach to outstanding Customer Service. Set & Track KPI Metrics – Oversee booking rates, outbound call volume, outbound booking %, and membership sales. Ensure jobs are properly scheduled for the appropriate number of technicians in Plumbing, Heating, Cooling, and Electrical. Maximize outbound calling efforts by working with CSRs to fill available slots proactively. Conduct weekly 1 : 1’s and team training sessions and utilize KPI data to coach and improve performance. Set clear growth paths for all team members. Oversee lead aggregators to optimize conversions and track ROI. Prioritize technician strengths, customer needs, and job profitability. Hire, train, and retain top-performing call center & dispatch professionals. Handle customer disputes with urgency and professionalism. Work with dispatchers to prioritize age, equipment, and job profitability.
Are you a strategic leader who thrives in a fast-paced environment?
Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision?
Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values leadership, strategy, and a winning mindset!
Come work for us! A trusted leader in Plumbing, Heating, Cooling, and Electrical services for decades serving Long Island counties. The Call Center & Dispatch Manager will work to build, lead, and optimize our call center operations.
Why Join / What Makes Us Great?
- Competitive Pay (approx. $70-90K / year base salary, DOE)
- Medical Insurance
- Life Insurance
- 401(K) plan
- Sick
- Vacation
- Personal days
- Holidays
What We’re Looking For :
Key Responsibilities :
We are an equal opportunity employer.