Call center supervisor Jobs in San Mateo, CA

Center Manager

The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach with an owner's mindset, to ensure profitability. A successful Center Manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.

Key Capabilities

• Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among center medical directors, center managers, and external partners
• Drive Outcomes: Eliminates obstacles that affect organizational performance.
• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future roles

About You

• 1+ year of healthcare leadership experience and/or combination of healthcare experience and education
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
• Willing to work a flexible schedule including evenings, weekends and holidays

What You'll Do

• Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices
• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
• Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
• In partnership with the Center Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
• Communicate and respond to patient inquiries with a sense of urgency
• Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner's mindset
• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
• Maintain an environment that complies with all state and federal regulations including HIPAA

Benefits

• Medical, dental & vision coverage, effective first day of employment
• Health Savings Account & Flexible Savings Account option for health care & dependent care
• Paid time off, paid sick leave
• 401k retirement savings plans with employer match
• Life & Disability Insurance
• DOT certification will be reimbursed where it is required for practice

*Some benefits dependent on specialty and employment status

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.