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Call centre supervisor Jobs in Columbus oh

Last updated: 18 hours ago
988 Call Center Shift Supervisor

988 Call Center Shift Supervisor

North Central Mental Health Services, Inc.Columbus, OH, United States
$26,000.00–$54,080.00 yearly
Full-time
Quick Apply
Show moreLast updated: 29 days ago
Supervisor - CDC Call Center (temporary)

Supervisor - CDC Call Center (temporary)

MaximusColumbus, US
$50,000.00 yearly
Full-time
Show moreLast updated: 7 days ago
  • Promoted
  • New!
COOK, PRN / ON CALL

COOK, PRN / ON CALL

AVI Foodsystems, Inc.OH, United States
Full-time
Show moreLast updated: 18 hours ago
  • Promoted
Call centre agent

Call centre agent

EMC LtdColumbus, Ohio, USA
Show moreLast updated: 29 days ago
  • Promoted
Call Center

Call Center

Russell TobinColumbus, OH, United States
$18.00–$19.16 hourly
Full-time
Show moreLast updated: 20 days ago
  • Promoted
Call Center Representative

Call Center Representative

West Point Optical LLCGahanna, OH, US
Show moreLast updated: 4 days ago
  • Promoted
Call Center Representative

Call Center Representative

Pattern PromotionsColumbus, OH, US
$750.00–$950.00 weekly
Show moreLast updated: 4 days ago
  • Promoted
CALL CENTER REPRESENATIVE

CALL CENTER REPRESENATIVE

HEART OF OHIO FAMILY HEA LTH CENTERSColumbus, OH, US
Show moreLast updated: 30+ days ago
  • Promoted
Supervisor

Supervisor

Professional Delivery Providers LLCGrove City, OH, US
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Remote Call Center Representative

Remote Call Center Representative

LiveopsColumbus, Ohio, United States
$45.00 hourly
Remote
Full-time
Show moreLast updated: 2 days ago
  • Promoted
Call Handler (Remote)

Call Handler (Remote)

ApexFocusGroupColumbus, OH, United States
$750.00 weekly
Remote
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative

Call Center Representative

TEKsystemsColumbus, OH, US
$15.50 hourly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Agent

Call Center Agent

Percepta HouseColumbus, OH, US
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Solutions Centre Representative

Solutions Centre Representative

Pyramid Consulting, IncGrandview Heights, OH, US
$16.00–$19.00 hourly
Temporary
Show moreLast updated: 6 days ago
  • Promoted
Call Center Representative

Call Center Representative

BeloForm CraftColumbus, OH, US
$35,000.00–$42,000.00 yearly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Bilingual Call Center Specialist

Bilingual Call Center Specialist

VirtualVocationsColumbus, Ohio, United States
Full-time
Show moreLast updated: 2 days ago
On call Caregiver

On call Caregiver

SYNERGY HomeCareColumbus, Ohio
$50.00 hourly
Show moreLast updated: 30+ days ago
  • Promoted
HOSPICE RN ON CALL / TRIAGE

HOSPICE RN ON CALL / TRIAGE

ambercareColumbus, OH, United States
Full-time
Show moreLast updated: 1 day ago
Distribution & Logistics - Distribution Centre Supervisor

Distribution & Logistics - Distribution Centre Supervisor

AritziaColumbus
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Associate (Remote)

Call Center Associate (Remote)

D Aceto Services LLCColumbus, Ohio
Quick Apply
Show moreLast updated: 30+ days ago
988 Call Center Shift Supervisor

988 Call Center Shift Supervisor

North Central Mental Health Services, Inc.Columbus, OH, United States
29 days ago
Salary
$26,000.00–$54,080.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services.  The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting  callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.

This is non-exempt, full-time position reporting to the Suicide Prevention Services Director.  Work week is Sunday-Saturday.  Shifts will be completed on site at the rate of $26 hourly.

  • 2nd Shift :   3 : 00 p.m.-12 : 00 a.m.
  • 3rd Shift :   12 : 00 a.m. - 9 : 00 a.m.

Key Functions

  • Provide assistance to Program Director to coordinate and administrate an effective Suicide Prevention Program consistent with the overall goals and objectives of the company.

    • Participate in suicide prevention information systems for program evaluation and reporting.

  • Work collaboratively with the Program Director to ensure training is updated, encompasses the mission of both the 988 and the suicide prevention programs and supports best practices.
  • Maintain compliance with all standards required for all regulating and accrediting bodies, inclusive of policies, procedures, required training and quality assurance standards.
  • Ensure shift coverage of the call center through scheduling and cooperative coordination with the Program Director.
  • Provide training for 988 employees and volunteers.
  • Work cooperatively with the IT department to report technical issues and assist to ensure technology is meeting program needs.
  • Provide assistance to coordinate suicide prevention services with other providers, complete agency service plan goals and objectives, consultation, education and awareness presentation for community agencies and groups, maintain statistical data, prepare reports and develop or revise program materials with the Program Director.
  • Provide supervision and support for 988 Call Center staff and volunteers, inclusive of training, scheduling, completing reports, time records and performance reviews.
  • Attend and answer incoming direct or indirect calls to ensure call volume is answered at or above 90% within 20 seconds or less and assist callers by providing short-term crisis intervention and referral, regain control of their lives and find alternatives to suicide.

    • Silent monitor calls for quality assurance and coaching opportunities.

    Requirements

  • Bachelor's degree required; Licensed LSW, LISW, LPC, LPCC, MFT or IMFT preferred.
  • Minimum of one (1) year of previous, demonstrated, employee management experience required.
  • Willingness to complete paid 50-hour on site Suicide Prevention training program requirements for preparedness along with 4-hour Vibrant mandated training (online).
  • Ability to demonstrate and maintain poise.
  • Computer experience, including MS Office 365 software and database management software.

    • Perks

  • Electronic Onboarding
  • Team-Oriented Environment
  • EMR System
  • Excellent Health, Dental and Vision Care Coverage Options
  • Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
  • Supplemental Life Purchase Options
  • 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
  • Generous Paid Vacation, Holidays, Sick and Personal Days
  • Mileage Reimbursement at the Federal rate
  • Free Parking
  • North Central is a Federal Student Loan Forgiveness Participant
  • Referral Bonuses
  • CARF Nationally Accredited Establishment
  • Serving Franklin County for over 50 years
  • Acknowledged Among Top Non-Profit Organizations

    • Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE / AA

    IND123