Call centre supervisor Jobs in Elk Grove, CA

Job Overview

Serve as retail floor supervisor with shift responsibility for employees, floor merchandising, security and revenue integrity

Oversee retail floor employees

Report to a senior manager

Collaborate with inventory managers and other peers to create a stable and high-integrity customer service environment

Promote corporate and brand values through daily interaction with customers and team members

Responsibilities

Ensure that retail floor employees follow scheduled work times, breaks, lunch periods and HR policies

Manage assigned team members so as to create the most hospitable and professional guest experience

Observe and correct areas of exposure during each shift, including theft deterrence, cash handling, security positioning, staff deployment and other risks

Count and control cash and equivalents and complete daily reports for tracking revenue, product and wages owed

Coach and counsel direct charges on improving retail skills

Work with customers to help them achieve optimal value from each visit

Make sure that shelves are stocked for each current and following shift

Manage promotional events and other activities that take place during each shift

Protect employees and customers by providing a safe and clean store environment

Maintain the stability and reputation of the business by complying with legal requirements

Qualifications and skills required

Proven retail or hospitality experience in a high-demand environment

Microsoft Office competence

Experience with POS and inventory systems

Excellent written and verbal communication skills

Detail oriented, extremely accurate & precision focused

Past cannabis industry experience preferred but not required

References from previous employers

Must be age 21 to work in a dispensary per state law

Must be able to work morning shifts that begin at 8am

Background check conducted on all applicants