Call centre supervisor Jobs in Winston-Salem, NC

Job Type

Part-time

Description

Position Summary : Dispatcher / Call Taker will be responsible for answering phones, scheduling calls, help control the daily schedule and ensure that all calls are handled in the most efficient manner. The employee is responsible for making sure that all crews are accounted for and on time for their scheduled calls.

Position Responsibilities :

• Answer telephone calls
• Schedule calls with the approval of the main Dispatcher
• Control the daily schedule in the most efficient manner possible.
• Receives and dispatches 911 calls via Active 911 and landline based telephone from the 911 communications center as needed.
• Answers radio traffic transmitted on the Verizon push to talk cell phone as needed.
• Making sure that all equipment is checked in and stored properly when crews return for the day.
• Checking in trucks to ensure they are left in proper order when needed.
• Has a thorough knowledge of all dispatch software and equipment used for managing crews and schedule.
• Understanding of process
• Ensures that work area is always clean and organized.
• Prepares / updates truck and crew logs for evening and night shifts.
• Understands all applicable legal, moral and ethical issues surrounding emergency medical service.
• Prepares required records / reports as needed.
• Delivers polite, compassionate service to everyone regardless of race, age, sex, religion, national origin or ability to pay.
• Establishes and maintains a positive working relationship with coworkers, patients, families, hospital and facility staff and other cooperating agencies.
• Demonstrates a thorough knowledge of safety procedures.
• Performs in a calm, resourceful manner in at all times.
• Perform station duties as assigned
• Must understand and adhere to LifeStar Emergency Services and partnered protocols
• Reports any issues to the Administrative Manager
• Other duties as required

Essential Physical Functions :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Carrying

Writing

Bending

Stooping

Grasping

Standing

Twisting

Sitting

Lifting

Walking

Kneeling

Reaching overhead

Crouching

Filing documents

Communicating with customers and co-workers

Using telephone and fax machines

Physical Requirements

Must have depth perception and be able to distinguish basic colors

Visual / Audible Acuity Requirements

Must be able to see and hear clearly

Must be able to see less than 20" away and a distance of more than 20 feet

Must have use of side vision

Must be able to read and distinguish small print.

Key Competencies :

Judgment

Critical reasoning

Decision making

Attention to detail

Service orientation

Personal care and assistance

Requirements

Position Qualifications :

Required

Ability to cultivate effective working relationships with a broad range of people and fellow employees

Solid computer skills

Ability to communicate effectively, both written and verbally

High School Diploma or equivalent

Preferred

Prior related experience