Care aid Jobs in Rochester mn

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice, management, data, and billing solutions drive exceptional critical and financial outcomes.

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more officiant, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com.

Job Description

Support Specialists provide timely and professional applications and end-user support to customers. As the primary contact between the company and users of the software, they serve a critical role by interfacing with the customer base. The nature of the work in Support demands cross-functional cooperation between various departments, and is responsible for troubleshooting and resolving complex, non-generic customer issues.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Work with clients to resolve non-standard technical and workflow issues
• Provide product training and support for customers
• Escalating technical issues that could not be resolved
• Assist in the creation of knowledge-based articles and other support bulletins
• Assist with QA and release testing processes as assigned by Care Manager
• Document discussions and issues in the CRM system
• Ensure customer and partner inquiries are responded to in a timely manner
• Research, resolve, and respond to customer concerns and inquiries
• Provides end user training where required
• Practice all HIPAA policy and procedures
• Consistently meet department targets for customer satisfaction, case closure and case engaging.

QUALIFICATIONS

REQUIRED

PREFERRED

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Normal working conditions require normal to close concentration, visual attention, manual dexterity and sitting or standing at a computer station for long periods of time. Lifting requirements less than 10 pounds. Moderate noise.

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate-apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands , Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.