Case manager Jobs in Charlotte nc

Job Description

Job Description

About the Role :

As a Family Coordinator, you’re an essential member of our client operations team, responsible for guiding new clients and matched providers through the onboarding process. Your goal is to establish a smooth start to services, secure the right staffing, and set clients up for success before transitioning them to a dedicated Case Manager.

Key Responsibilities :

• Client Engagement : Build trust with new clients, conducting introductory calls and guiding them through the intake process for a seamless transition to ongoing care.
• Assessment Coordination : Connect families with their assigned BCBA, follow up on assessments, and coordinate timely submissions to ensure prompt service start.
• Staffing and Scheduling : Match clients with ideal providers, oversee the first service session, and confirm orientation completion and billing.
• Performance Monitoring : Regularly check in with providers, address any support needs, and collaborate with Quality Assurance to ensure excellence in care.
• Documentation and Compliance : Maintain accurate records for all client and provider interactions, ensuring adherence to HIPAA and confidentiality standards.

Desired Skills & Traits :

Values that are essential for this role and experience :

Passion for the Mission : A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal : to improve the lives of those with autism.

Integrity : This role involves client confidentiality. High levels of honesty and ethical behavior are essential.

Teamwork : Collaboration is a big part of this role, whether it's with supervisors, families, or other healthcare providers.

Continuous Learning : Willingness to learn. Openness to receiving feedback and upgrading skills.