Remote Case manager Jobs in Wichita, KS

Who we are :

Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers.

Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.

In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.

At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!

Who you are & the impact you will have :

QTS’ Business Support Systems (BSS) Manager, Quality Assurance is responsible for overseeing and managing our QA Engineers across the Workday and Salesforce platforms, supporting applications that impact all areas of QTS Business. Our QA teams provide independent testing support of changes to QTS applications as wells as end user change management support and management of the automated testing tools that are currently in use by the QA teams.

What you will do :

Responsible for leading and managing team of QA engineers for Salesforce and Workday with possible growth to other applications such as Oracle

Establish and standardize testing procedures across assigned platforms, ensuring they are in alignment with industry best practices

Create and maintain KPI’s for QA activities across testing phases, providing insight to trends to leadership

Manage, advise on, develop, and maintain manual and automation test frameworks, collecting and reporting quality metrics, designing testing strategies, creating test plans and troubleshooting applications and environments

Ensure proper documentation of test plans and cases, including well detailed API, system integration and web UI test cases

Drive implementation and usage of existing and new testing tools and recommendations for enhancement to support more automated testing across all assigned platforms

Identify system and process improvement / enhancement opportunities

Support and advise team as a technical advisor for tasks, projects and operations, while also being a contributor to the testing team

Provide readouts during each sprint to ensure that any complex issues or roadblocks are communicated to overall team(s) to ensure timely releases

Be the next level of support to troubleshoot and address issues with applications and dev / test environments when the team needs further assistance

What you will need to be successful :

Bachelors degree or higher in computer science, engineering, related field or the equivalent work experience

Five or more years of experience as a QA Engineer, Test Engineer, Business Analyst or similar role, facilitating and documenting requirements, test cases and / or business requirement documents gathered from both business and IT counterparts, including traceability matrices, with three or more years of people management experience

Strong knowledge and experience in testing methodologies, tools, and frameworks

Excellent communication collaboration and problem-solving skills, with the ability to work in a fast-paced agile environment, interfacing with off-shore teams as well

Passion for quality and user satisfaction, with a continuous improvement mindset

Advanced knowledge of software development lifecycle and agile methodology

Experience working effectively with teams and stakeholders to develop relationships and achieve common goals

US Citizenship for this position is required by law due to federal customer contracts

The Perks (and these are just a few) :

• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance, parental leave and military leave assistance

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here :

The pay transparency policy is available here :

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.