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Manager, Dealer Service Programs

Manager, Dealer Service Programs

Hyundai Motor AmericaFountain Valley, CA, US
Full-time
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer.At ...Show moreLast updated: 30+ days ago
  • Promoted
Manager of Commercial Underwriting - National Dealer Services

Manager of Commercial Underwriting - National Dealer Services

ComericaCosta Mesa, CA, US
Full-time
Manager of Commercial Underwriting.The Vice President, Manager of Commercial Underwriting (MCU) is responsible for ensuring thorough and complete analysis of lending opportunities as well as monito...Show moreLast updated: 28 days ago
Manager, Dealer Service Programs

Manager, Dealer Service Programs

Hyundai Motor AmericaFountain Valley, CA, US
Full-time
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer.At ...Show moreLast updated: 30+ days ago
Dealer Account Manager

Dealer Account Manager

Hankey GroupOrange, CA, US
Full-time
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model.T...Show moreLast updated: 30+ days ago
  • Promoted
Car Wash Porter

Car Wash Porter

Optima Dealer ServicesCosta Mesa, CA, US
Full-time
Do you love working around cars and being part of a fast-paced team? Want to kickstart your career in the automotive industry? We have the perfect opportunity for you!. Join us at Optima Dealer Serv...Show moreLast updated: 23 days ago
Dealer Account Manager

Dealer Account Manager

Hankey GroupOrange, CA, US
Full-time
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model.T...Show moreLast updated: 30+ days ago
Dealer Territory Manager

Dealer Territory Manager

OshkoshRemote, US, California
Remote
Full-time
About McNeilus, an Oshkosh Company.McNeilus Truck and Manufacturing Inc.McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment...Show moreLast updated: 30+ days ago
Dealer Territory Manager

Dealer Territory Manager

OshkoshRemote, US, California
Remote
Full-time
About McNeilus, an Oshkosh Company.McNeilus Truck and Manufacturing Inc.McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment...Show moreLast updated: 30+ days ago
  • Promoted
Dealer Configuration Specialist

Dealer Configuration Specialist

VirtualVocationsSanta Ana, California, United States
Full-time
A company is looking for a Dealer Configuration Specialist to ensure successful launch configurations for Dealer Partner Programs. Responsibilities Build a collaborative team environment with open...Show moreLast updated: 1 day ago
  • Promoted
INTERN - SOFTWARE ENGINEER, DEALER APPLICATIONS

INTERN - SOFTWARE ENGINEER, DEALER APPLICATIONS

Hyundai Autoever AmericaFountain Valley, CA, United States
Full-time
Hyundai AutoEver America's HQ (Fountain Valley or Costa Mesa, depending on business unit) will be running a 12-week internship program from 06 / 24 / 2025 to 09 / 12 / 2025. Interns will be expected to work...Show moreLast updated: 2 days ago
  • Promoted
AUTOMOTIVE TECHNICIAN

AUTOMOTIVE TECHNICIAN

BMW Dealer CareersSanta Ana, CA, United States
Full-time
As a BMW Technician, you will be responsible for performing diagnoses, repairs, and maintenance work for customer and dealership vehicles. You'll be at the forefront of innovative automotive diagnos...Show moreLast updated: 3 days ago
  • Promoted
Shuttle Driver

Shuttle Driver

Optima Dealer Services IncNewport Beach, CA, US
Full-time
Are you a safe, reliable driver who loves helping people?.Do you enjoy being behind the wheel and providing exceptional customer service?. We have an exciting opportunity for you!.Services specializ...Show moreLast updated: 23 days ago
  • Promoted
Dealer Configuration Specialist

Dealer Configuration Specialist

VirtualVocationsSanta Ana, California, United States
Full-time
A company is looking for a Dealer Configuration Specialist to ensure successful launch configurations for Dealer Partner Programs. Responsibilities Build a collaborative team environment with open...Show moreLast updated: 1 day ago
  • Promoted
INTERN - SOFTWARE ENGINEER, DEALER APPLICATIONS

INTERN - SOFTWARE ENGINEER, DEALER APPLICATIONS

Hyundai Autoever AmericaFountain Valley, CA, United States
Full-time
Hyundai AutoEver America's HQ (Fountain Valley or Costa Mesa, depending on business unit) will be running a 12-week internship program from 06 / 24 / 2025 to 09 / 12 / 2025. Interns will be expected to work...Show moreLast updated: 2 days ago
Partnership & Dealer Marketing Manager

Partnership & Dealer Marketing Manager

MediabistroSanta Ana, CA, United States
Full-time +1
Partnership & Dealer Marketing Manager.Collectors 1 week ago Be among the first 25 applicants Join to apply for the.Partnership & Dealer Marketing Manager. Collectors Get AI-powered advice on this j...Show moreLast updated: 3 days ago
Tire Service Advisor

Tire Service Advisor

Dealer Tire LLCRemote California
Remote
Full-time
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH.We’re laser focused on helping the world’s largest and most trusted auto manufac...Show moreLast updated: 30+ days ago
Dealer Account Manager

Dealer Account Manager

Westlake Financial ServicesOrange, CA, US
Full-time
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model.T...Show moreLast updated: 30+ days ago
Dealer Account Manager

Dealer Account Manager

Westlake Financial ServicesOrange, CA, US
Full-time
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model.T...Show moreLast updated: 30+ days ago
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Manager, Dealer Service Programs

Manager, Dealer Service Programs

Hyundai Motor AmericaFountain Valley, CA, US
30+ days ago
Job type
  • Full-time
Job description

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

Purpose

  • Implement & manage After Sales programs to improve customer experience & dealer profitability.
  • Oversee supplier selection and relationship management for all assigned programs in the Service Programs & Analysis group.

Major Responsibilities

Program Management

  • Implement and manage customer satisfaction programs that improve customer experience and dealer performance. Program Management actions include :
  • Communicating - Program launch, progress, and results via e-mail, web, reports, and presentations.

  • Budgeting - Annual development, monthly accruals, monitoring, and reconciliation for assigned programs.
  • Documenting - Manage department processes for assigned programs (i.e., dataflow to / from suppliers, report procedures, program approvals); identify issues and opportunities, implement process improvements.
  • Monitoring – Continuously measure effectiveness of active programs and processes, make revisions as necessary to improve the service and / or product provided.
  • Integrating - Manage the technical development of programs and ensure proper integration and IT development between HMA and vendor entities.
  • Operations

  • Address questions or inquiries about assigned programs from National and Regional management, dealers, and customers. Resolve issues and help motivate dealer behavior to achieve desired HMA objectives.
  • Compile & coordinate status decks for assigned programs to keep the department on track with reporting needs.
  • Ensure Dealer billing & price changes, as applicable, are completed in a timely manner.
  • Collaborate with other HMA internal stakeholders (CX, Field Ops, Legal, Purchasing, etc.) to ensure programs meet Division & Company needs.
  • Ensure proper tracking and program performance metrics / measurements are identified, implemented, and reported on a regular and as needed basis.
  • Major Responsibilities (continued)

    Budget / Purchasing

  • Maintain supplier agreements, change notices, purchase requests, purchase orders, and invoices. Facilitate processing and approvals with internal departments.
  • Department Budget – monitor budget compliance through review of monthly reports & identify / resolve variance issues and concerns as requested. Prepare and manage program budgets and forecasts. Monitor, track, and control budget spending.
  • Oversee supplier selection and relationship management, including proposals (RFP) and Scope of Service development as required for program procurements. Review and approve deliverables. Ensure Hyundai needs and expectations are met.
  • Relationship Management

  • Strengthen and maintain relationships between HMA Regions and NHQ; identify and close gaps between program standards and field / dealer requirements.
  • Participate in Regional meetings and Dealer visits to receive feedback on programs and dealer performance.  Adjust and refine best practices based on feedback.
  • Participate in industry events / forums and benchmark competitors to identify, select, and incorporate innovative process and programs into the Hyundai standards.
  • Manage staff, effectively coach, counsel, and develop staff. Utilize the diverse talents of the staff by efficiently managing staff’s time, materials, and budget while focusing on the goals and vision of the company.
  • Authority

  • Oversee performance of suppliers and internal support departments. Includes developing scope, monitoring quality, and ensuring delivery of goods / services.
  • Review of and recommendations for supplier agreements, purchase requests, budget, and billing services for vendor programs.
  • Education

    Must be a high school graduate

    Bachelor’s degree preferred

    Master’s degree a plus

    Related Experience

  • Six or more years of experience. Preferably in automotive OEM fixed operations.
  • Three to five years in cross-functional program management.
  • Retail parts and service background a plus.
  • Three to five years automotive OEM field experience interacting with retail dealerships a plus.
  • Skills / Knowledge

  • Communication skills to prepare and deliver formal presentations to executive management, Regions, and Dealers.
  • Must possess the ability to perform complex analysis utilizing a database management system and apply results to strategic and tactical action.
  • Writing skills to prepare proposals and business correspondence.
  • Advanced level proficiency in Word, Excel, PowerPoint, Outlook, Teams, etc.
  • Automotive competencies, including Retail Service & Parts Operations, Marketing and Merchandising, Business Process Improvement.
  • Broad knowledge of Service and Parts related systems (OE and Dealership) and business processes.
  • Proven and effective cross-functional program management skills.
  • Excellent interpersonal and negotiation skills.
  • Excellent organizational & time management skills.
  • Certification

  • N / A.
  • Physical Requirements

    Normal office duties

    Travel : 0% - 25%

    Work Model

    LI-Hybrid (60% Onsite / 40% Remote)

    Affiliate

    Hyundai

    Compensation

    86,800.00 - $124,000.00 Annual

    Benefits

  • Monthly Hyundai / Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)