The Opportunity... We are seeking an experienced Lead Verification Representative to manage a team of Verification Representatives in our growing Insurance Services Division. This role is crucial in ensuring high-quality standards across all verification processes, supporting a remote team that pre-qualifies insurance-seeking customers and transfers them to licensed agents. As a Lead Verification Representative, you will work closely with the Sr. Call Center Manager to maintain operational excellence and drive team performance.

How You'll Contribute...

• Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers.
• Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards.
• Review performance data, identify areas for improvement, and implement corrective actions.
• Conduct regular performance reviews, offer coaching, and manage team development.
• Assist in monitoring staffing, tracking attendance, and managing team schedules.
• Collaborate with management to assess and implement updates to scripts, systems, and client requirements.
• Take on additional projects as needed to support the overall success of the verification process.

What We're Looking For...

Life at Centerfield...

22 - $24 an hour