Center manager Jobs in Albuquerque nm

Job Description

Job Description :

Solar Works Energy is seeking an Appointment Center Manager who will be responsible for managing the appointment scheduling and optimization process. The successful candidate will be responsible for ensuring that all customer appointments are efficiently booked, managed, and optimized to maximize satisfaction and productivity. This position offers a base salary plus commission.

• Key Responsibilities :
• Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications.
• Oversee a team of scheduling coordinators; hire, train, and evaluate staff performance.
• Develop and implement strategies to enhance customer service and increase appointment bookings.
• Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement.
• Ensure that the team meets sales targets through effective appointment scheduling and follow-ups.
• Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions.
• Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation.
• Handle escalated customer service issues related to appointment scheduling.
• Generate reports and provide insights on appointment trends, team performance, and operational efficiency.

Requirements

Benefits

Join our dynamic team at Solar Works Energy, a forward-thinking leader in renewable energy solutions based in Albuquerque, New Mexico. We specialize in providing top-tier solar solutions, roofing, battery storage, and electric

vehicle chargers. We are committed to delivering unparalleled sales and service experiences to our customers. We are seeking an enthusiastic and detail-oriented Appointment Center Manager to oversee the scheduling operations for both our sales and service departments.