Chief nursing officer Jobs in Rochester, NY

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Job Summary :

Reporting to the CEO, the COO is responsible for leading organizational efforts to build a comprehensive client experience. This position will oversee all aspects of client-facing business operations, including Sales, Client Success, Customer Service and Support, and will work closely with our Product and Engineering teams to ensure our solutions are exceeding client expectations. This position is also accountable for developing and executing strategies to drive growth and maximize efficiency. As an integral part of the executive team, this position helps set the vision that enables our organization to deliver on its promise to be the solution that enables our partners to elevate their own brand of hospitality.

This is a hybrid position located in Rochester, NY

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Oversees all aspects of the company's day-to-day operations.
• Recruits, motivates, and retains a high-performing organization, driving employee engagement, satisfaction, and morale.
• Builds and maintains strong relationships with key stakeholders, including clients, vendors, and market partners.
• Drives cross-functional focus on customer outcomes, value, and experiences.
• Operationalizes a seamless customer journey built on customer value across all functions.
• Drives revenue growth by identifying and pursuing new business opportunities.
• Creates proactive, repeatable processes and playbooks to drive a consistently strong customer experience.
• Improves overall organizational efficiency by driving productivity, increasing automation, and enhancing self-service.
• Builds strong alignment with colleagues in Sales, Product, Marketing, Technology and Finance and other areas of the organization.
• Engages directly with clients.
• Creates a comprehensive partner strategy including the identification, onboarding, certification, and measurement of partners.
• Supports the partner ecosystem by providing enterprise-class advisory services to partners and customers to the needs of each segment.
• Acts as the learning engine of the business to infuse the voice of the customer into all aspects of the business.
• Maintains a strong understanding of the complexity and nuances of different market segments and the ability to develop a customer journey lifecycle that is strategically tailored.

LEADERSHIP :

SKILLS & REQUIREMENTS :

EDUCATION :

BS Degree in Business Administration or related field (MBA preferred)

EXPERIENCE :

10+ years of experience in executive leadership roles, preferably in the SaaS industry.

COMPENSATION :

160,000+ based on experience

Worker Type : Regular

Number of Openings Available :

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