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Remote Chief of staff Jobs in Seattle, WA
Staff Enterprise TSE
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InfobloxSeattle, Washington- Remote
Description
It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for an Staff Enterprise TSE to join our Support Team in North America, reporting to the manager of Escalation Support. In this remote role (US), you will provide escalation assistance to Infoblox support engineers, customers, partners, and field operations. You will respond to escalated cases through our case tracking system, phone, email, and web, diagnosing and analyzing complex technical problems and providing root causes summaries and workarounds for customers. You will also be the technical liaison between the Support and Engineering teams. Please note that US Citizenship is required for this role.
You are the ideal candidate if you are ambitious, intelligent and passionate about technology and outstanding customer service.
What you’ll do :
- Act as the escalation point for Tier-2 support engineers
- Take over highly visible, critical customer issues and manage independently through to completion
- Troubleshoot complex customer environments and provide root cause analysis, as well as workarounds
- Communicate with the Engineering team on potential defects
- Recommend new and existing solutions which involve enhancing application / systems functionality, features, and defect repair
- Be on the standby shift for Severity-1outage escalations
- Participate in weekend on-call rotation
- Occasional travel may be required
What you’ll bring :
What success looks like : After six months, you will…
After about a year, you will…
We’ve got you covered : Our holistic package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…
Why Infoblox? We’ve created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.