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Childcare assistant • charlotte nc

Last updated: 18 hours ago
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Customer Service Representative - On-site

Customer Service Representative - On-site

Anticimex CarolinasMatthews, NC, United States
Full-time
In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercia...Show moreLast updated: 18 hours ago
Heavy Equipment Operator - Loader (Day Shift)

Heavy Equipment Operator - Loader (Day Shift)

Zachry ConstructionCharlotte, NC, United States
Full-time
Extraordinary commitment runs deep at Zachry.Here, dedicated men and women have the opportunity to work on challenging projects alongside those who value innovation and support team efforts in all ...Show moreLast updated: 5 days ago
Customer Service Representative - On-site

Customer Service Representative - On-site

Anticimex CarolinasMatthews, NC, United States
18 hours ago
Job type
  • Full-time
Job description

In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercial and residential clients with the most efficient, accommodating, and environmentally friendly service possible. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Job Summary :

As a full-time Customer Care Specialist, you're the contact and face of the company for our customers. You will provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!

Supervisory Responsibilities : None

What you bring to the table :

  • A knack for outside-the-box thinking and a love of problem-solving & creativity
  • First in line to handle a customer's call. Answer billing questions, schedule services, address concerns
  • Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
  • Monitor emails and respond to customers via email in a timely fashion
  • Delivery of a great customer experience every time
  • Deescalate calls or direct them to the proper department for assistance
  • Communicate closely with the field team, managers, sales team, and other departments
  • Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
  • Assist your teammates and managers whenever needed

Job Responsibilities

  • Practice honesty, integrity, and passion every day
  • Assist customers with a friendly, upbeat, and helpful attitude each time
  • Resolve a customer's call or email in a timely and accurate fashion
  • Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
  • Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
  • Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center

    • Basic Requirements :

  • High school diploma or GED.
  • Two or more years of administrative / office experience
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused.
  • Strong verbal and written communication skills

    • Desired Experience :

  • Minimum of 1 year of call center experience.
  • Associate degree

    • Advancement & Work / Life Balance :

  • Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, to include mobility to Anticimex corporate
  • Paid time off including paid holidays
  • Network of peers to assist

    • Physical Demands and Working Conditions

    The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Monday through Friday daytime work schedule.

    • Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.