Circulation manager Jobs in USA

Job Overview

The Assistant Manager, Circulation-Fulfillment leads a team of four Fulfillment Specialists. The Assistant Manager provides day-to-day oversight of the team; setting weekly work schedules and assignments, managing JIRA ticket inbox and ensures timely completion of requests; providing feedback and direction; removing roadblocks on behalf of team; and communicating with internal and external customers and needed.

Job Responsibilities

• Oversee support of subscription applications, including entering and updating customer records and renewal subscriptions and contracts, payment and refund processing, and promotional codes.
• Monitor JIRA ticketing system to ensure requests are completed accurately and on a timely basis. Compile weekly and monthly activity reports to identify training and process improvement opportunities. Periodically audit completed requests for accuracy.
• Serve as primary liaison with Finance/Tax Department on processing of sales tax certificates and tax exemptions. Work with Marketing team on projects.
• Utilize Power BI dashboards to access and retrieve business data to respond to requests. Understand how to adjust filters and other selection criteria to generate needed data and reports. Work with Audience Data Analyst to update reports and create new dashboards as needed.
• Ensure earned revenue report is monitored for day-to-day variances. Take initiative to research accounts driving significant differences and report findings and resolutions to leadership team.
• Other projects as assigned

Skills & Experience

• Bachelor’s degree or equivalent work experience.
• 2-5 years equivalent work experience, in a supervisory or management role
• Strong analytical, problem-solving, and critical-thinking skills
• Effective communication skills, written and verbal
• Elevated level of professionalism—excellent organizational and time-management skills
• Willingness to teach and learn, as well as collaborate with a top-notch team
• Strong work ethic; clear dedication to product and personal work quality
• High sense of urgency with ability to identify and communicate issues quicklsupport

Additional Job Information

The well-being of our employees is paramount. For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs. We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge.

Here are just a few of our programs:

* Paid Parental Leave
* 401K Plan with Employer Match
* Flexible Spending Accounts
* Employee Assistance Program
* Multiple Employee Dependent Scholarship Programs
* Commuter Flexible Spending
* Lifestyle Programs (Including incentives for healthy habits)
* Medical Infertility Services
* Corporate discount programs
* Employee Recognition/Service Awards
* And so much more!

(Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility)

Salary Range

$65K - $75K Annual

Compliance Statement

This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law. Appropriate CDC guidelines are being followed for the protection of our employees and customers.